Waggl, the Employee Voice platform that crowdsources real-time insight to drive faster action and alignment around critical business topics, today announced that it has once again achieved notable growth in the past year by adding many well-respected brands to its client roster in a wide variety of industries, including healthcare, government, technology, education, financial services, fast-moving consumer goods, and more.
“Waggl’s primary focus has always been on building an agile, resilient culture and great employee experience,” said Michael Papay, Co-founder and CEO, Waggl. “In the past year, we’ve seen that translate into a strong, trustworthy brand and a superior customer experience. As businesses in the United States begin to emerge from the COVID-19 crisis, we believe that maintaining an agile, engaged culture will be one of the most important predictors of continued business success. Organizations that commit to putting their people first by elevating Employee Voice will be on the right path toward recovery.”
In order to keep pace with the constantly changing business dynamics of the past year, in combination with the challenges that come with rapid growth, Waggl maintains a strong focus on providing a work environment in which all individuals are treated fairly and respectfully, and can contribute fully to the organization’s success. Rather than making decisions in a closed room with a small, narrowly defined set of leaders, Waggl management exemplifies its core values of inclusion and transparency by increasing the number of people who add their input, and by practicing wider dispersion of knowledge. The goal is to create an organizational culture that is not only high-performing, but also resilient and able to withstand change.
In FY 2019, Waggl increased its bookings by 40%, and grew its Annual Recurring Revenue (ARR) by 32%, driven by a number of significant customer wins, including global industry leaders in diverse industries like aerospace, manufacturing, insurance, consumer beverages, healthcare and technology. These new customers joined Waggl’s already impressive roster of more than 100 premiere enterprise organizations, including Freddie Mac, Paychex, HEINEKEN, 3M, Mastercard, UCHealth, McGraw Hill, and Parsons, among others. In the past six years, Waggl has run over 22,000 pulses for more than 2 million participants, and has delivered over 8 million votes on topics of critical business importance.
Waggl is keenly focused on delivering a superior customer experience. Perhaps the strongest evidence of the company’s success is illustrated by the fact that the number of its customers under multi-year agreements has more than doubled. Waggl finished 2019 with a customer Net Promoter Score (NPS) rating of 79, positioning the company alongside well-respected brands like Apple, Costco, Starbucks, and USAA. The experience Waggl provides to its customers represents a true competitive advantage through multiple customer impact stories and referrals.
“The direct support that we’ve gotten from the Waggl team has just been superlative. It has made this journey, which could have been rough, a whole lot smoother,” said Rick Smith, Senior Director of Human Resource Management, University of Utah Health. “They were just there every step of the way, and that’s been an immense help.”
Waggl is proud to have been recently recognized as a leader in every aspect of its business, including culture, employee experience, product, customer experience, growth and expansion. In Q1’20, Waggl was recognized for the third consecutive year as one of the Best Places to Work in the San Francisco Bay Area by the San Francisco Business Times, Silicon Valley Business Journal, ranking #8 for smallest companies. The company also received major accolades for corporate culture and growth from Forbes as one of America’s Best Startup Employers, and from Financial Times as one of The Americas Fastest Growing Companies 2020. In 2019, Waggl placed #15 on the San Francisco Business Times Fast 100 list and ranked 151 on the 2019 Inc. 5000 list of the fastest-growing private companies in the United States, with three-year revenue growth of 2482 percent, placing 26 within California-based companies, 19 within software companies, and 10 within San Francisco companies. The company was named as “Employee Engagement Vendor of the Year” by the 2019 North American Employee Engagement Awards, recognized as a Top Workplace of 2019 by the Bay Area Newsgroup, and by San Francisco Business Times/Silicon Valley Business Journal as one of the Best Places to Work, earning the #2 ranking for wellness and the #10 spot for smallest companies. Waggl was also recognized by the 9th Annual Best in Biz Awards as “Best Local Company of the Year” for the San Francisco Bay Area.
As the COVID-19 crisis rapidly changed the business environment in Q1, Waggl launched a new offering called Putting People First to help organizations hear from their people during the COVID-19 crisis, and made it available for the first 90 days at no cost. The pandemic also spurred existing customers to use Waggl to engage with their employees, to check in on how they are doing, understand what questions they need answered, and what support they need to work more effectively in this new work reality. More than 50% of Waggl’s existing customer base has expressed interest in launching at least one pulse to their organization, in support of the new workplace reality. In partnership with Josh Bersin Academy and CultureX, Waggl has also launched the COVID-19 Pulse of HR, a dynamic resource for HR professionals navigating current events that invites people to add their voices to the dialogue about topics that matter to organizations.