Workforce Institute Radio Podcast: How Technology Can Enhance the Frontline Worker Experience


Joyce Maroney, executive director of The Workforce Institute at Kronos Incorporated welcomes Dennis Miller, associate vice president of human resources (HR) and benefits administration at The Claremont Colleges, to discuss his chapter in the most recent Workforce Institute book, “Being Present: A Practical Guide for Transforming the Employee Experience of Your Frontline Workforce.” Miller’s chapter focuses on how technology can be used to improve the frontline worker experience, and shares his extensive experience selecting and deploying HR technology in the higher education sphere, as well as key tips for making these tools work for organizations, employees, and students.

Topics discussed include:

  • How technology can be used to solve pain points often endured by frontline workers;
  • Common challenges faced during large-scale technology deployments in a primarily present-worker environment – including change management and user adoption – and how to overcome them;
  • Specific examples of how technology has been successfully implemented at Cal Poly Pomona Foundation, where Miller served as managing director and chief employment officer for more than a decade; and
  • Once successfully implemented, how to best leverage technology and show measurable value.


Available now.


The Workforce Institute at Kronos podcast page or at Apple Podcasts.


The Workforce Institute provides research and education on critical workplace issues facing organizations around the globe. By bringing together thought leaders, The Workforce Institute is uniquely positioned to empower organizations with the knowledge and information they need to manage their workforces effectively and provide a voice for employees on important workplace issues. A hallmark of The Workforce Institute’s research is balancing the needs and desires of diverse employee populations with the needs of organizations. For additional information, visit

Supporting Resources

  • For practical guidance supporting employee well-being and workforce productivity, visit the Managing Through Times of Uncertainty resource center.
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About Kronos Incorporated

Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes. Tens of thousands of organizations — including half of the Fortune 1000® — and more than 40 million people in over 100 countries use Kronos every day. Kronos merged with Ultimate Software on April 1, 2020, to create one of the world’s most innovative HCM and workforce management companies. Visit Kronos: Workforce Innovation That Works.


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