SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2021 Enterprise Human Capital Management Data Quadrant Awards, naming five vendors as Gold Medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors were rated on their product features, vendor capabilities, and the relationship with their software partner:
- Ceridian Dayforce
- UKG Pro (Formerly Ultimate Software UltiPro)
- isolved People Cloud
- Workday Human Capital Management
- RUN Powered by ADP
“2020 has been a challenging year for HR, but also a year of opportunity. When the world went remote in 2020, HR suddenly became even more important to tracking, managing, and engaging an organization’s greatest asset: its people. HCM is a key part of that,” said William Howard, senior manager, HR Research and Advisory, McLean & Company. “The case for investment in HCM technology has never been stronger, but the market has also never been more complex to navigate. New vendors with exciting new technology are entering the market, and established players are consolidating, creating a constantly evolving landscape. As such, it’s more important than ever to carefully and thoroughly explore the HCM landscape to find the vendor and technology that best fits your strategic priorities.”
What makes the SoftwareReviews Data Quadrant different? This isn’t your standard review process. We include aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. We call this insight the Net Emotional Footprint.
Ceridian Dayforce, with a Net Emotional Footprint of +84, scored top product in a number of categories, including exceeding user expectations, breadth of features, benefits administration, compensation management, learning and development, talent management, and workforce planning. UKG Pro (Formerly Ultimate Software UltiPro), with a Net Emotional Footprint of +85, was ranked highly for business value created, quality of features, product strategy, rate of improvement, usability and intuitiveness, vendor support, ease of IT administration, availability, and quality of training. With a Net Emotional Footprint of +82, isolved People Cloud performed well on vendor support, payroll administration, and employee record.
Workday Human Capital Management, with a Net Emotional Footprint of +80, excelled in compensation management, quality of features, and vendor support. RUN Powered by ADP, with a Net Emotional Footprint of +76, was recognized for ease of data integration, ease of customization, ease of implementation, talent acquisition, and time and attendance.
In general, Enterprise Human Capital Management software users were most satisfied with employee record and payroll administration – and were most dissatisfied with ease of customization.
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