iWorkGlobal, an authority in global workforce management, announced today that it received a Net Promoter Score® (NPS®) of 57 from all of its clients in the first quarter of 2020. This demonstrates the company’s dedication to delivering exceptional customer service and a world-class user experience.
iWorkGlobal engaged with AskNicely, a proven customer experience platform, to administer the customer experience question, based on the Net Promoter Score (NPS)™ framework. The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). An NPS of +50 or over is excellent. iWorkGlobal’s net promoter score of 57 puts it in the top 10% of HR services companies (average NPS for HR companies: 15).
“At iWorkGlobal, Service, Service, Service is not just a mantra that we repeat during our customer service trainings – it’s the cornerstone of our business,” said Jeff Phelps, CEO and Co-Founder at iWorkGlobal. “The entire global organization is designed to collect feedback, measure it and continuously improve our services. Our industry-leading NPS score validates this approach and distinguishes the quality of our global workforce solutions and service.”
iWorkGlobal has built a global enterprise-class client solutions team with decades of workforce solutions service experience. In addition to an industry-leading NPS score, the company has been recognized as a gold winner in the 2018 Annual Customer Sales and Service World Awards® for its innovation in customer service. The coveted annual Customer Sales and Service Awards program with active participation from a broad spectrum of industry voices, encompasses the world’s best in Sales and Service or Contact Center individuals, teams, departments, and achievements.