Ultimate Software, a leading global provider of human capital management (HCM) and employee experience solutions in the cloud, announced today that it was positioned as a Leader in The Forrester Wave™: Cloud Human Capital Management Suites, Q2 2020.
In the report, Forrester evaluated vendors against 30 criteria, which it grouped into three high-level categories: current offering, strategy, and market presence. Current offering indicates the strength of each vendor’s current offering measured across nine application-oriented functional dimensions, seven platform capabilities, and customer experience. Strategy assesses the vendor’s product strategy and roadmap, go-to-market strategy and execution across 10 dimensions. Market presence factors in company revenues, number of customers, and number of licensed users.
The Forrester report notes that, “Ultimate differentiates itself by focusing on the second ‘s’ in SaaS: service. Ultimate has a convincing people first internal culture that it extends, in real terms, to customers.” The report also commented that, Ultimate’s solution “UltiPro is a good fit for North American companies with distributed, global workforces and provides good versatility to support medium-large organizations (more than 500 employees).”
“We believe that receiving the highest score possible in the criteria for customer experience and market presence reflect our lifelong ‘People First’ and customer-focused vision,” said John Machado, chief technology officer at Ultimate. “We involve and engage our customers in all stages of solution development, and we work with them side by side as partners to help accelerate business growth and strengthen company culture. Our solutions help organizations of all sizes better manage their workforces, understand the evolving needs of their employees, and transform HR through people analytics.”
In addition to Ultimate’s position as a Leader, Kronos Incorporated – which merged with Ultimate on April 1, 2020 to create the world’s most innovative HCM and workforce management company – was named a Strong Performer for its fast-growing mid-market HCM suite, Kronos Workforce Ready.