Critical Thinking & How to Build Success as a Digital Leader

Critical thinking is the heartbeat that fuels the growth mindset resulting in customer satisfaction and ultimately, powering the growth of any organization.

Digital Leader

In the rapidly evolving world of digital, data, and technology, effective leadership requires more than just technical expertise. In fact, one of the most overlooked skills in leadership generally is critical thinking.

Critical thinking in a broad definition is the ability to objectively evaluate, analyze and understand information to make informed decisions. It involves looking beyond the surface-level signals and considering all possible outcomes and scenarios.

Critical thinking and pursuing new ways of thinking should be at the core of digital leadership.

How Critical Thinking can help Digital & IT Leaders?

In any digital or tech leadership role, critical thinking is like a superpower. It enables us to make informed decisions while driving innovation and staying ahead of the competition. It’s an essential skill for managing complex initiatives, identifying solutions to difficult problems, and thinking differently to bring new ideas to reality.

The digital and IT landscape is changing constantly, so critical thinking should be approached as a way of life. It’s about continuously questioning assumptions, reevaluating processes, and exploring alternative perspectives. It’s about being open-minded and willing to consider new ideas and approaches.

By embracing this mindset, leaders can drive innovation, improve efficiency, and stay ahead of the curve in our ever-changing external and internal environment and ecosystem. In many ways, the practical approach that comes to mind is – “Don’t just try to think outside of the box, rather … create a new box!

Acquiring & Strengthening Critical Thinking

Check out books like “Thinking Fast and Slow” to explore critical thinking and concepts like divergent thinking. Engage in debates and discussions, and seek feedback from your peers and colleagues. Really push yourself to see things from another colleague’s perspective, and engage with people who have vastly different experiences than you.

It’s also important to practice critical thinking regularly by actively analyzing and evaluating information, considering multiple viewpoints, and challenging assumptions. But the best way to acquire critical thinking skills is to nurture in yourself a growth mindset, surround yourself with others who continuously challenge you, and foster a culture of continuous learning which thrives on exploring new ideas, concepts, and perspectives.

The Joys & Successes of Critical Thinking

Critical thinking is the heartbeat that fuels the growth mindset resulting in customer satisfaction and ultimately, powering the growth of any organization. By embracing critical thinking and constantly pushing the boundaries of what’s possible, you can create truly innovative and customer-centric experiences.

And remember, strengthening your critical thinking muscle is like being an explorer. You get to venture out into the unknown to discover new ideas and insights. It reminds me of Arthur C. Clarke’s second law:

“The only way of discovering the limits of the possible is to venture a little way past them into the impossible”.

It is this adventurous mindset that keeps me curious and engaged in my work, constantly looking for ways to unearth the undiscovered, innovate the present, and create a future that doesn’t yet exist. I hope it can do the same for you.

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Nick Eshkenazi

Chief Digital & Product Officer at Prezzee

Nick Eshkenazi is the Chief Digital & Product Officer at Prezzee, leading the brand’s digital, data, engineering, and technology strategies, and the execution of Prezzee’s product roadmap. He has more than 25 years of experience across the retail, financial services, and technology sectors, and has led brands including Costco and Woolworths in digital innovation. In 2022, Nick was recognized as one of CIO Outlook’s top 10 Chief Digital Officers for APAC.


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