Supporting “Maintenance Without On-Site Visits” Through “Splashtop by Misora Connect”
Splashtop K.K., the Japan office of Splashtop Inc., today announced a collaboration with Misora Connect, Inc. to help organizations simplify remote maintenance for devices and equipment deployed across Japan through a new bundled remote access solution.
Through this partnership, Misora Connect will begin offering “Splashtop by Misora Connect,” a remote access solution for businesses that combines Misora Connect’s communication SIM with Splashtop. The solution supports “maintenance without on-site visits” for the operation of equipment installed at remote locations such as offices, retail stores, and factories nationwide.
Background
As labor shortages and increasingly diverse work styles continue to advance, improving the efficiency of on-site support has become a key issue in the maintenance and operation of devices installed at remote locations, including stores and factories across the country, equipment-control PCs, digital signage, AI devices, and edge devices. When issues occur, staff often need to travel to the site, resulting in time and cost burdens. In emergencies, delays in response may also lead to business interruptions or delayed recovery. In addition, because maintenance work tends to depend on the experience and knowledge of individual personnel, there is a growing need to standardize and streamline operations.
Splashtop supports the efficient and stable operation of on-site devices located across remote locations through Splashtop’s remote access technology, which has achieved the No. 1 sales share in Japan for two consecutive years.* By combining Misora Connect’s communication service with Splashtop, “Splashtop by Misora Connect” provides an environment that enables secure remote operation, contributing to faster response, standardized operations, and more efficient maintenance work.
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