Inference Solutions Will Give You a Team of Virtual Agents to Respond to an Influx of Customer and Employee FAQs

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Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), today announced the launch of an FAQ On-Demand offering, which includes a free team of IVAs that can be rapidly deployed to keep customers and employees informed as the COVID-19 crisis evolves.

For a limited time, service providers, businesses, healthcare organizations and government agencies can license five voice-based virtual agents that have the skills to answer frequently asked questions using speech recognition, text-to-speech and natural language understanding (NLU). Inference will waive the standard licensing fees for the IVAs through June 30 hrtech news. 

FAQ On-Demand IVAs can be deployed in as little as two days. An organization can simply create a spreadsheet of FAQs that address common inquiries, including service, operational or policy changes; helpdesk applications; or community health and safety updates hr software. This spreadsheet can be uploaded to Inference’s code-free IVA development platform, Inference Studio. Then the Inference professional services team will configure the FAQ application, set up Google Dialogflow agents, program natural language intents and deploy the service. The application can be easily updated as new information or services become available hrtech.

“Service organizations across every vertical have been impacted by COVID-19, and they are in need of solutions to support customers, employees and constituents looking for the latest information,” said Callan Schebella, Inference Solutions CEO. “Our AI-powered IVAs were designed to automate this type of support, and we are pleased to be able to help organizations respond to those relying on them for answers during this ongoing crisis.”

For more information, contact Inference Solutions here, or call 855-464-8222 to ask our virtual agent to speak to someone in sales.

To see natural language FAQ IVAs in action, watch the following videos:

  • FAQ Demonstration
  • Using a Virtual Agent to Provide Answers to COVID-19 Questions

About Inference Solutions
Inference Solutions is a global provider of Intelligent Virtual Agents that enables businesses to leverage the latest Conversational AI technology with unmatched flexibility and choice. Organizations of all sizes across every vertical use Inference’s code-free platform to rapidly design and deploy advanced self-service applications over voice, chat and text. Inference is resold through telecommunications carriers, UC and Contact Center providers, and is the trusted choice for service providers seeking to drive more revenue and differentiate themselves with value-added-services. For more information, visit

Media Contact
Allison Wilson, Communications Director, Inference Solutions | 352-502-9539


SOURCE Inference Solutions


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