HireRight, a leading provider of global employment background checks, drug testing, education verification, and electronic Form I-9 and E-Verify solutions, has received a 2021 NICE CX Excellence Award for Best Employee Engagement, announced during Interactions Live 2021, NICE’s virtual conference on May 25-26, 2021. This award applauds significant advances in workforce engagement and motivation strategies, empowering employees to be brand ambassadors in a work-from-anywhere environment.

“We are proud to celebrate rapid, agile innovation, especially during a year marked by sweeping change,” said Paul Jarman, CEO, NICE CXone. “HireRight has demonstrated the immensely positive impact of leveraging cutting-edge technology for employee empowerment. By transforming the workforce to become brand ambassadors, HireRight not only benefits customers and employees, but ultimately its broader business.”

This award follows HireRight’s previous implementation of NICE’s CXone platform, which resulted in the company’s subsequent recognition with a CX Excellence Award for Best Cloud Implementation in 2020. By using the prebuilt CXone Agent for Salesforce, HireRight integrated multiple platforms, creating one unified interface – ultimately streamlining workflow, improving the candidate and applicant experience, and paving the way to scale for future growth. These changes laid the groundwork for rapidly pivoting to a connected, work-from-anywhere environment as needed.

“We are proud to accept the Best Employee Engagement award, which reflects the simple fact that engaged employees who have pride in their training and tools are powerful brand ambassadors,” said Todd Baxter, HireRight’s Chief Services Officer. “In adopting a single-platform, omni-channel experience with the help of NICE, we harnessed innovative technology to delight both our customers and employees. Ultimately, this award recognizes a significant evolutionary milestone during what is a long and ongoing commitment to improving our customer experience.”

HireRight helps more than 40,000 companies hire great talent, from small businesses across every industry to nearly half of the Fortune 100. Many of the world’s most innovative and successful organizations trust HireRight’s technologically advanced, industry-leading products and superior customer service.

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