Healthcare Organizations Maximize Staffing Agility

Centralized Visibility and Workforce Mobility Support Essential, Frontline Workers in Healthcare


Accelerated innovation in healthcare to augment personnel staffing, scheduling, benefit payment, and enterprise-wide resource planning in this unusual time highlights crucial demand for Workforce Dimensions from Kronos Incorporated. The cloud-native, AI-powered solution transforms the delivery of value-based care by simplifying workforce management and human capital management (HCM) processes to equitably match labor supply with demand, enhance critical decision making, and optimize both the employee experience and patient satisfaction in today’s evolving digital healthcare system.

News Facts

  • Kronos delivers agile solutions and services to more than 3,500 hospitals and 10,000 post-acute providers, including more than 1 million essential healthcare workers adopting Workforce Dimensions and its flexible, easy-to-use suite of human resources (HR), pay, scheduling, talent management, and timekeeping solutions.
    • With the emergency response unit configuration in Workforce Dimensions, hospitals can manage essential resources in the moment, taking a coordinated approach to filling disaster-related and non-traditional staffing needs. In times of need, this centralized virtual staging area allows managers to digitally schedule, assign, and track resources across departments, pop-up hospitals, testing sites, and other locations.
    • As hospitals react quickly to changes in patient volume, managers leverage virtual dashboards to identify short-staffed departments or open shifts and instantly transfer available staff resources inside the scheduling software to where they are needed, all in accordance with established labor models and staffing regulations.
    • Embedded analytics simplify complex workforce planning across the enterprise by enabling organizations to monitor and measure productivity trends in real time. Easy-to-interpret insights and key performance indicators (KPIs) help managers quickly determine if targets for labor hours, overtime, and costs are being met, empowering them to take quick and corrective action.
    • Analyzing workforce data and benchmarking performance trends over time and across decentralized systems is possible with expertise from Kronos Professional Services to guide long-term decision making, budgetary decisions, and financial forecasting models.
    • Automation helps to streamline employee contact tracing in the workplace: A new Kronos reporting capability analyzes time and attendance data in Workforce Dimensions to quickly identify employees who were clocked in at the same time and same location as a co-worker testing positive for COVID-19 or other communicable disease.
  • Hospitals increasingly rely on Workforce Dimensions to mobilize staff, monitor and minimize fatigue risks, and maximize resources – while building an engaged workforce.
    • Mobile self-service capabilities enable staff to work where they want or wherever they are most needed, which allows organizations to scale quickly during emergent situations. Employees can complete important actions from their mobile device – like clocking in and out, checking schedules, and requesting time off – while managers can broadcast open shifts and fill coverage gaps, communicate schedule changes, and stay connected to the reliable data they need to make informed decisions within any care setting.
    • Workload-based forecasting and scheduling streamline care delivery and fatigue management: Nurse leaders can equitably distribute workload based on level-of-care intensity and create balanced schedules from intelligent volume forecasts reflecting real patient flow patterns.
    • Simplifying daily tasks, Workforce Dimensions empowers staff to set their own schedule preferences and availability, swap and choose open shifts, request time off, and ultimately reclaim work-life balance. Schedules can be built using AI-based recommendations that factor how much time employees should have off between shifts, or the maximum hours they can work in a given period, and alert managers to potential future compliance or policy violations.
  • To help organizations achieve exceptional outcomes faster, Kronos customer success and strategic healthcare advisory teams, along with systems integrators intimately familiar with healthcare IT strategy and infrastructure, funnel personalized implementation support to health systems, hospitals, and post-acute providers.
  • Through a robust technology partner network and enterprise application marketplace, Kronos fosters close, active collaboration with leading healthcare-focused software providers and developers leveraging the open and extensible Kronos D5 platform to expand on the capabilities of Workforce Dimensions.

Supporting Quotes

  • Nanne Finis, RN, MS, chief nurse executive, Kronos
    “As organizations begin to reflect on all that has been accomplished in a short span of time – specifically, working across their own environments to rapidly deploy and execute change in the face of a public health emergency – it is critical that leaders commit to sustaining these agile processes and creating long-term resiliency in their operations. Workforce Dimensions can strategically support these organizations in their preparedness and extraordinary response initiatives, in particular helping to maximize their nursing workforce, which is critical to safeguarding public health.”

Supporting Resources

  • Workforce Dimensions is called “a significant technology achievement” by Frost & Sullivan, which recognizes Kronos for its rigorous focus on technology innovation and performance to enhance customer outcomes in the healthcare industry.
  • Celebrating 2020 as the Year of the Nurse and the Midwife, Kronos and Ultimate Software employees offer heartfelt thanks to those on the frontlines in healthcare.
  • The Kronos U.S. Workforce Activity Report explores week-by-week workforce data with near real-time indicators – including shifts worked, employee new hires, and terminations – to help economists and policy makers gauge the health of the economy.
  • Research by The Workforce Institute at Kronos examines the state of digital transformation in healthcare.
  • Connect with Kronos via Facebook, Instagram, LinkedIn, Twitter, and YouTube.


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