Amalgamated Employee Benefits Administrators (www.amalgamatedbenefits.com), a member of the Amalgamated Family of Companies, recently earned the distinction of being included in the Top Small Contact Centers for 2022 from BenchmarkPortal, a global leader in the contact center industry. The Top Contact Centers competition compares the performance of contact centers throughout North America, evaluating their key metrics against other centers based on center size. The centers’ entries are cross-checked, validated, and approved by certified contact center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
“Receiving the BenchmarkPortal Top Small Contact Center distinction again is a testament to the high standards we have set for our contact center and our own internal benchmarking of key metrics to assure that our quality standards are met,” said Amalgamated Family of Companies President and CEO Paul Mallen.
Submissions are grouped into four categories with each center compared to a wide variety of industries and assigned numerical ratings. As a result of the scoring process, Amalgamated Employee Benefits Administrators was determined to be a Top Small Contact Center in North America.
BenchmarkPortal CEO Bruce Belfiore stated, “Amalgamated Employee Benefits Administrator’s placement among the Top Small Contact Centers is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance.”
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