Achievers, an industry-leading provider of employee recognition and engagement solutions, announced the availability of Achievers Listen as a standalone solution. Listen is a continuous employee listening tool designed to ask questions and engage with employees in a scientifically validated way. The product is designed around a scientific model of employee engagement developed by Achievers, based on research led by Chief Workforce Scientist Dr. Natalie Baumgartner, and was demonstrated at the 2018 HR Technology Conference & Expo in Las Vegas, NV.
Listen transforms the outdated approach to gathering feedback via annual employee engagement surveys. The solution incorporates always-on employee listening through Allie, an intelligent digital chatbot “coach,” which gives employees an outlet to share their feedback anytime. Listen also empowers managers to take real-time, bite-sized action by guiding them through a simple, step-by-step flow that bridges the gap between engagement feedback and customized action to address engagement needs at the team-level. “Providing managers with a library of engagement actions to select from or complex action plans to work from does not translate into real engagement action. We are breaking the mold by empowering managers to simply and easily identify what their people need—and then deliver,” said Dr. Natalie Baumgartner, chief workforce scientist, Achievers.
“Engagement is a science, and part of that science is measuring and analyzing employee sentiment on a day-to-day basis,” Baumgartner continues. “Engagement is a fluid, personal and constantly active phenomenon. By combining engagement science with AI technology, we can fill a void in the market around action-oriented employee listening and help employers map out the entire engagement process in a very scientific, yet accessible way.”
Customer Andrew Pryor, SVP of HR, ECi Software Solutions, says, “One of our corporate goals as a company is for our employees to feel recognized for their contributions. As a global business, feedback from our employees is critical to achieving both our company goals and our business targets. What we love about Achievers Listen is that the program chatbot, Allie, guides employees through more in-depth questions regarding their engagement levels—resulting in richer feedback. The responses of our employees will allow ECi to take more timely action on areas negatively impacting our employee engagement. Additionally, it will allow us to reinforce those actions that strengthen the engagement of our employees.”
To learn more about Achievers Listen, visit: https://www.achievers.com/what-we-offer/listen/.
The Achievers Employee Engagement Platform combines an award-winning employee recognition and rewards solution with an active listening interface to accelerate employee engagement. Designed for today’s workplace, Achievers’ innovative cloud-based platform can increase and align employee engagement to business objectives and success. It empowers employees to recognize and reward each other in real time and aligns employees with company values and goals. Achievers connects with employees directly. It’s an always-on, open channel to hear and understand what matters to the individual, and then it closes the loop, delivering bite-sized, personalized actions for both employees and managers, so everyone is empowered to impact engagement right away. The Achievers platform inspires employee loyalty, engagement, and performance. To learn more about Achievers, visit us at www.achievers.com. Achievers is a subsidiary of Blackhawk Network Holdings, Inc.
About Blackhawk Network
Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’sHawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit BlackhawkNetwork.com, CashStar.com, HawkCommerce.com, HawkIncentives.com or our product websites GiftCards.com, GiftCardMall.com, Cardpool.com, GiftCardLab.com and OmniCard.com.