Key points
- UKG’s Workforce Operating Platform cited as a “top choice for frontline-heavy organizations and a great fit for global organizations…”
- UKG named a leader earning highest score in current offering category, with “industry-focused solutions catering to the nuances of frontline workers”
UKG, a leading global AI platform unifying HR, pay, and workforce management, was named a Leader in The Forrester Wave™ Human Capital Management Solutions, Q4 2025 report, published by Forrester Research.
As the Workforce Operating Platform, UKG unifies HR, pay, workforce management, and AI agents into a single solution that turns the largest workforce data set into critical business insights supporting every worker — from the front office to the frontline. UKG helps its customers support their workforces by combining five decades of experience with billions of data points on work, people, and the world’s greatest workplaces. From this data, UKG draws insights that organizations can act on, giving them a level of workforce intelligence no other vendor can offer.
“We believe earning the highest score in the current offering category in The Forrester Wave is a meaningful recognition of our team’s deep understanding of today’s workers and our commitment to building technology that helps every organization turn their workforce into a competitive edge,” said Suresh Vittal, Chief Product Officer at UKG. “We’re proud to support more than 70% of the Fortune 500 — and especially the critical frontline workers who keep every industry running — with solutions that help organizations build cultures of trust, resilience, and performance.”
“Partnering with UKG has been a game changer in helping transform how we support our frontline workforce,” said Kayla Linn, Chief People Officer at Eventide | Tabitha, which runs senior living communities. “We’ve reduced payroll-based reporting from 16 hours to less than two minutes and gained real-time visibility into staffing and overtime trends, allowing us to proactively care for our people while maintaining the highest standards for our residents. Most importantly, the deep data and insights in UKG help us foster a workplace where every team member feels valued, supported, and connected — ultimately driving better outcomes for our employees as well as the residents and patients we serve.”
Frontline workers — those who must be present to do their jobs to build products or serve customers, patients, students, or residents — make up nearly 80% of the global workforce. Forrester’s report said, “UKG is a top choice for frontline-heavy organizations and a great fit for global organizations looking for deep localization and compliance support, best-in-industry benchmarking capability, a modern UX [user experience], EX [employee experience], and strong extended labor support.”
According to a recent global survey of 8,200 frontline workers by UKG, more than 1 in 3 frontline workers say they use AI in their roles today, and those who are using AI report far lower burnout rates (41%) than those not using the technology (54%).
The Forrester Wave™ says, “UKG offers best-in-class workforce management and industry-focused solutions catering to the nuances of frontline workers. It has a superior core HR, benefits, payroll, and talent management suite along with robust succession planning and contingent labor management that caters to freelancers. Its Great Place To Work HR and culture benchmark data is one of the best in the market.”
Forrester is one of the most influential technology research and advisory firms in the world, working with business leaders to provide proprietary research, consulting, and events to deliver better experiences and accelerate growth. This edition of The Forrester Wave™ report is a rigorous evaluation of HCM vendors’ customer feedback, current offering, and strategy, and is designed to help technology buyers evaluate best-fit solutions for their organizations.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
Supporting Resources
- Learn more about UKG’s AI-guided Workforce Operating Platform
- Hear how UKG’s leading global HR, pay, and workforce management solutions turn the frontline workforce into a competitive edge.
- Follow UKG on Facebook, Instagram, LinkedIn, TikTok, and YouTube.
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