Helpr’s My Choice app Expands Service to 150+ Countries, Adds New Features

November 27, 2024

All-in-one app with My Choice addresses modern workforce challenges by enabling employers to make trusted family care benefits accessible to all employees whether they work remotely from home, in another country, behind a desk, or out in the field. The result: fewer lost workdays, increased workforce retention, and happier employees

Helpr, the leading global provider of employer-subsidized family care via an all-in-one app, now offers services in over 150 countries with enhanced features for a seamless user experience. Helpr enables employees to get quality care for their children, partners, parents, pets, and even themselves. Employees have a choice of Helpr’s vetted high-quality care providers or they can opt to use Helpr’s patented My Choice technology that allows employees to use care providers from their personal network – family members, friends, neighbors – care providers they feel are the best choice for their family care needs.

Delivered as an employment benefit, Helpr enables employees to easily fill gaps in care when unexpected business trips, school closures, illnesses, or absences of regular care providers arise. For employers, this means a reduction in lost workdays, greater employee retention and productivity, and happy employees. On average, Helpr’s corporate customers see a 3X return on saved workdays against their investment and a 7.35X return for retention of employees.

Founders Kasey Edwards and Becka Klauber launched Helpr in 2016 to provide practical, reliable solutions to bridge family care gaps. Helpr has partnered with leading brands around the globe such as Skanska, TrueCar, Forvis, PMI Worldwide, Neurocrine, and other enterprise businesses to provide family care solutions to employees so they can thrive at home and on the job.

“Backup care has been around for ages but the benefit went mostly to a limited group of workers – high-earning desk employees. At Helpr we make care accessible to all employees, whether they’re in a remote location, across the globe, behind a desk, or working in the field,” says Helpr CEO Kasey Edwards. “By leveraging our patented technology where families can bring their own trusted care providers to the app for care subsidy for work in their home, we’ve created a tool that’s a cost saver to families and employers alike. We’re proud to underscore the importance of family network care.”

Helpr has expanded its services and features available via its all-in-one app including:

Simplified Booking and Payment Features via My Choice: The Helpr app includes tools to book, track, and process payments for care provided by family, friends, and neighbors.
Fraud Prevention with Geolocation: Location-based verification ensures secure and accurate care bookings, preventing fraud.
Payments in Local Currencies: Helpr pays care providers in local currencies, making it easier and more cost-effective for global organizations to offer equitable care benefits.
Multilingual App Experience: The Helpr app is now available in Spanish, French, and other languages for an accessible experience.
Flexible One-Hour Care Bookings: With a new one-hour minimum for My Choice care, employees can cover short care gaps—perfect for after-school needs or quick errands.
Faster Care Reimbursement Process: A redesigned reimbursement flow ensures employees are paid quickly and easily for care expenses.
Seamless Integration with HRIS Systems: Helpr now connects directly with HR platforms, simplifying benefit management for large organizations.
Personalized Care Support: Helpr’s Care Finder service pairs families with dedicated care specialists to help source and vet custom care during times of transition, ensuring no one is left without support.
Expanded Network of Care Providers: Employees can choose from thousands of vetted care providers and over 1,000 care centers for reliable, high-quality care options.
Clear Benefit Tracking for Employers: Transparent and easy-to-access statements show exactly how family care benefits are being used for accountability and insight.