Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced its selection to the 2024 Top Training Companies™ list for the AI in Training sector of the corporate learning and development (L&D) market.
Training Industry, the leading research and information resource for corporate learning leaders, prepares the Training Industry Top 20 report on critical sectors of the corporate training marketplace to better inform professionals about the best and most innovative providers of training services and technologies.
Top AI in Training Companies lists were based on the following criteria:
- Breadth, quality and advancement of AI features, capabilities and analytics.
- Presence, innovation and impact within the AI training market.
- Client and user representation.
- Business performance and growth.
Premier brands across industries are transforming contact center KPIs such as CSAT, Average Handle Time and First Contact Resolution scores by developing confident, top-performing customer-facing agents with Zenarate’s AI Coach™ development platform. AI Coach™ combines robust simulation training, live agent analysis and ongoing coaching across conversation, screen and chat scenarios to help organizations deliver consistently superior customer experiences and performance.
“Congratulations to our Zenarate team for receiving this prestigious annual award. Being chosen by Training Industry as a 2024 AI in Training Top 20 Company is a reflection of our relentless focus on putting our Customers first every day and meaning it,” said Zenarate CEO and Co-Founder Brian Tuite. “Receiving Training Industry’s top award is validation that our AI Coach™ platform is modernizing how people learn and perform using world-leading and practical AI, producing significant ROI for our global enterprise customers.”
“We are excited to announce our first-ever Top AI in Training Companies list!” said Jessica Schue, market research analyst at Training Industry, Inc. “The companies chosen for our Top 20 offer advanced and innovative AI-powered products such as content development, coaching and feedback tools, delivery and localization support and more to provide an efficient and effective administrative and learning experience. These innovative companies are staying up to date to ensure their products and solutions continuously grow and provide their clients with efficient results.”
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