Workato, the leader in Enterprise Model Context Protocol (MCP) and orchestration, today announced Otto by Workato, a trusted AI teammate that executes work across systems, coordinates teams, and completes complex business processes with control built in. Otto is a digital teammate that moves from intent to action, working across every system your business runs on, with approvals, auditability, and governance from day one.
Powered by Workato Enterprise MCP, the control and action plane for enterprise AI, Otto connects to enterprise applications through existing MCP servers. It requires no new integrations, security reviews, or credentials to manage.
The AI agent trap
AI agents are evolving faster than IT can effectively govern. Tools such as OpenClaw have seen rapid adoption with consumers and have made their way into the enterprise. While powerful, they were not designed with enterprise requirements in mind. Many lack role-based access controls, auditability, and clear data governance policies.
At the same time, a new class of digital coworkers is emerging across teams. These tools are often constrained to a single application or system, unable to orchestrate work across the full application stack. This is the AI agent trap. On one side are agents that move fast without control. On the other are agents that are controlled but limited in scope. Enterprises can experiment with digital coworker use cases, but scaling them remains difficult. Without the ability to combine autonomy with enterprise-grade control, these use cases struggle to move beyond isolated pockets into full-scale production.
“The market is moving from copilots to autonomous AI teammates or digital coworkers that can carry work through to completion,” said Holger Mueller, Vice President and Principal Analyst, Constellation Research. “The real challenge isn’t autonomy alone, but ensuring these digital coworkers operate within enterprise control frameworks, with full governance, security, and auditability. Solutions that can deliver this will help organizations move from early experimentation to true enterprise adoption.”
Built for the employee. Governed by IT.
Otto is a superagent, a new class of digital teammate built to execute work all the way through to completion. It combines advanced AI with Workato’s control and action plane to operate across systems, data, and teams. Embedded in Slack, Microsoft Teams, and thousands of enterprise applications, Otto collaborates across workflows while keeping every action governed, secure, and under IT control. It runs in the cloud 24/7, with its own computer to use tools, write code, and solve problems autonomously. No other agent brings this full set of capabilities together. Powered by Workato, Otto sets a new standard for enterprise AI.
Built on four principles, Otto is:
- Autonomous: Otto operates continuously without requiring manual prompts or intervention. Once a goal is defined, it executes independently, preparing reports, analyzing data, and completing tasks overnight so teams begin each day with work already finished.
- Integrated: Otto works through the enterprise connections organizations already have in place. Through Workato Enterprise MCP, it reads and writes across thousands of enterprise systems without new infrastructure, additional configuration, or changes to existing workflows.
- Collaborative: Otto works like a teammate in Slack, joining channels and group DMs, following up on open items, coordinating stakeholders, and escalating decisions that require human judgment. It doesn’t wait to be asked. Otto keeps complex, multi-step work moving forward across your organization.
- Trusted: Otto operates within enterprise security frameworks by design, powered by Workato Enterprise MCP and Orchestration, the control and action plane that governs every action, logs every step, and isolates credentials throughout execution. No shadow IT, no ungoverned activity, no deviation from established security policy.
“Enterprises have been forced to choose between autonomy without governance, or governance without autonomy,” said Adam Seligman, Chief Technology Officer at Workato. “Otto changes that. You give it a goal, and Otto will get it done, working across corporate apps, and even collaborating with other users and groups to get the work done – all with the control and security the enterprise demands.”
Otto in practice for your teams
- Sales (The Deal That Closed): Otto detects a usage drop on a $400K account, pulls signals from Gong and Salesforce, and coordinates a response plan across the CSM and AE before anyone checks in on Friday morning.
- Support (500 Tickets. Zero Backlog): A bad release floods support with 500 tickets over the weekend. Otto triages all of them, resolves what it can, and escalates the critical 40 with full context and an audit trail.
- Finance (The Quarter-End That Didn’t Break Anyone): Otto scans 200 open POs across Coupa and NetSuite overnight, flags missing approvals, routes corrections, and puts every high-stakes decision in front of the CFO.
- HR (Onboarding 50 People): 50 new hires start Monday. Otto provisions access, connects systems, and sets context for each one. Everyone is productive from hour one.
- IT (The Audit That Didn’t Derail the Week): A compliance request lands on Tuesday. Otto pulls access logs, compiles the audit trail across systems, and routes a complete package to the right stakeholders before IT steps in.
Over the past two months, Otto has been shaped by early engagement from our customers, partners, and employees. More than 1,000 users are already using Otto daily to get work done across systems and teams. General availability is coming soon. Visit workato.com/otto to learn more.
“AI has been long on insights but short on execution,” said Stephen Franchetti, Chief Information Officer, Samsara. “Otto by Workato introduces a true digital teammate – one that acts across systems while staying under IT control. In a world of rapidly spreading AI coworkers, that combination of autonomy, collaboration, and governance is what makes this direction compelling for CIOs.”
“In healthcare, every action has to be accountable, secure, and fully traceable,” said Amith Nair, Chief Information Officer, Vituity. “What’s compelling about Otto by Workato is the vision of a trusted AI teammate that can operate across workflows while staying within governance guardrails. That combination of autonomy and control is what makes this direction so important.”
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