TeamViewer, a global leader in digital workplace solutions, today announced a new partnership with Thrive, one of the top managed service providers in the US with a growing global presence. The collaboration brings TeamViewer’s Digital Employee Experience (DEX) capabilities into Thrive’s NextGen managed services platform, adding deeper insight and automation across its ServiceNow environment.
Thrive’s platform is designed to give customers clear operational visibility while reducing complexity across modern IT environments. Built on ServiceNow, it combines automation, AI, security operations, and network operations into a single, scalable foundation. By integrating TeamViewer DEX, Thrive strengthens its ability to identify emerging issues earlier and take action before they impact end users—reducing avoidable support demand and improving overall service quality.
This integration addresses a core challenge for managed service providers: moving away from reactive support models toward continuous optimization. With deeper insight into endpoint performance and employee experience, Thrive can introduce advanced automation and remediation directly into its ServiceNow workflows, helping customers run more stable, efficient, and predictable IT environments.
“Our work with Thrive is rooted in a relentless focus on the customer and their real operational challenges,” said Oliver Steil, CEO at TeamViewer. “Our teams worked closely together to connect a strong DEX offering with Thrive’s platform. The result is a more proactive approach to IT operations, where issues are surfaced earlier and resolved with greater precision.”
“Client experience is at the forefront of everything we do at Thrive,” said Bill McLaughlin, CEO at Thrive. “Our continued investment enforces Thrive’s commitment to selling peace of mind and meeting the client where they are – all while delivering business outcomes.”
“Our ability to deliver advanced client solutions is unmatched in the MSP/MSSP industry. Thrive’s platform brings together cutting‑edge AI, automation, and digital experience (DEX) capabilities to strengthen our operations and elevate the user experience. TeamViewer is the ideal partner to enhance our DEX offering, integrating seamlessly with our platform and delivering best‑in‑class DEX capabilities,” said Scott Steele, COO at Thrive.
The partnership reflects a shared view that managed services must evolve beyond traditional monitoring and ticket-based support. By embedding DEX into Thrive’s platform, IT organizations gain the insight and automation needed to improve outcomes across the digital workplace, while positioning IT as a strategic enabler of the business rather than a cost center.
Explore HRtech for the Latest HR News and Trends in Human Resources Technology
