Recognition highlights SPS’ investment in employee experience, leadership development, and a people-first culture supporting nearly 3,000 employees across North America.
SPS North America has been named one of North America’s Top 100 Inspiring Workplaces for 2026 by Inspiring Workplaces Group, recognizing organizations that foster exceptional workplace cultures through trust, purpose, inclusion, and employee experience. The honor reflects SPS’ long-term investment in employee engagement, leadership development, wellbeing, learning, and communication programs supporting nearly 3,000 employees across North America.
Employee Investment Drives Business Results
SPS’ submission highlighted measurable improvements in engagement, leadership development, learning participation, and client outcomes resulting from its people-first strategy.
During the past year, employee satisfaction increased seven points while participation in the company’s annual employee survey reached 89%, reflecting strong engagement and trust across the organization.
Employees also completed more than 209,000 learning enrollments and accumulated more than 100,000 hours of professional development, reinforcing SPS’ commitment to continuous learning and career growth.
These investments contributed to strong client and operational outcomes, including a 95% client retention rate, a Net Promoter Score (NPS) of 79, and 91% customer satisfaction for service delivery.
“Creating an environment where employees feel valued, supported, and empowered is fundamental to how we deliver for our clients,” said Valerie Mahoney, CHRO, North America, SPS. “We’re committed to investing in leadership, learning, wellbeing, and open communication because exceptional employee experiences drive exceptional client experiences. We’re honored to be recognized among North America’s most inspiring workplace.”
Recognition Reflects Comprehensive People Strategy
SPS was recognized for its integrated approach to employee engagement, leadership development, wellbeing, continuous learning, and employee communication across a geographically dispersed workforce. Presented in association with Engagedly, the Inspiring Workplaces Awards evaluate organizations across six areas: Culture & Purpose, Leadership, Wellbeing, Inclusion & Belonging, Employee Voice, and Employee Experience.
Commenting on this year’s honorees, Matt Manners, Founder of Inspiring Workplaces Group, said recognized organizations demonstrate that “when businesses put People First and build cultures based on trust, inclusion and belonging, they create the resilience and agility needed to succeed in a rapidly evolving world of work.”
Building Culture Across North America
Across nearly 3,000 employees supporting clients at more than 480 locations in over 120 cities throughout North America, SPS has built a scalable workplace culture focused on engagement, development, wellbeing, and belonging.
SPS’ approach is reinforced by findings from its 2026 State of the Workplace report, co-authored by WORKTECH Academy, which highlights how engaged employees drive organizational success by creating value for clients, supporting their colleagues, and contributing to stronger business outcomes. These findings align closely with SPS’ belief that investing in employee experience benefits not only employees themselves, but also the clients and communities they serve.
A Consistent Commitment to Employee and Client Success
The award adds to SPS’ growing list of recent honors, including a Gold Stevie® Award from the American Business Awards for Most Innovative Company of the Year, inclusion on IAOP’s Global Outsourcing 100 for the 13th consecutive year, and a Gold Globee® Award for Best Corporate Training Program. Together, these recognitions reflect SPS’ continued commitment to innovation, employee development, and delivering outstanding client experiences.
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