Ryan, a leading global tax services and software provider, is pleased to announce that Terry Gaylord has joined the Firm as Senior Vice President and Chief People Officer. Gaylord will lead Ryan’s global People Group strategy and operations, further strengthening the Firm’s commitment to exceptional team member experience and driving ongoing growth.
“Terry is an accomplished leader with deep expertise in talent strategy, organizational transformation, and culture development,” said Ginny B. Kissling, Global President and Chief Operating Officer at Ryan. “His leadership experience, people-first mindset, and passion for building high-performing organizations make him an outstanding addition to our Executive Leadership team. We are excited to welcome Terry as we continue investing in our people, culture, and future growth.”
Throughout his career, Gaylord has led large-scale organizational transformation initiatives focused on workforce globalization, talent strategy, culture development, and organizational effectiveness and planning. He also brings expertise in human capital technology and innovation, including leveraging automation and AI-driven solutions to streamline operations that enhance business and talent outcomes. Most recently, Gaylord served as Chief Human Resources Officer at Epiq, where he led People Group teams across 18 countries, supporting more than 10,000 team members worldwide. He has also held senior leadership roles at J.P. Morgan and Payless ShoeSource.
“Ryan is the singular industry leader in business tax and exceptionally well-positioned for future growth,” said Terry Gaylord. “The Firm’s historical success is built on exceptional leadership, global talent, and a culture grounded in values—a unique combination that is hard to find. I am excited to join a Firm that is sharply focused while remaining committed to values that matter.”
As Chief People Officer, Gaylord will advance Ryan’s talent and culture strategies to support the Firm’s long-term business objectives and evolving workforce needs. Gaylord holds Doctor of Philosophy and Master of Science degrees in Industrial and Organizational Psychology from Kansas State University, as well as a Bachelor of Arts degree in Psychology from Illinois Wesleyan University. He will be located at Ryan’s global headquarters in Plano, Texas.
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