LumApps, the leading connected employee hub, today released its inaugural Future of Work Index. The study was conducted in partnership with Mike Klein, founder of #WeLeadComms and Editor-in-Chief of Strategic HQ, and Censuswide, a renowned ESOMAR-certified research firm. They surveyed over 200 business leaders in the U.S. and Europe on the transformation of technology, leadership, work culture and AI.
“At LumApps, we believe leaders need clarity to navigate transformation,” said Sébastien Ricard, CEO and Co-Founder of LumApps. “This Index is designed as a yearly benchmark to help them understand what’s really changing, and where to act.”
The survey found that organizations are aggressively pursuing AI adoption, with 64% actively scaling or in the early stages of deployment. Yet, new data from LumApps reveals that pressure to innovate, unclear ownership of employee experience initiatives and disparity in generational preferences create a shaky foundation for tech adoption.
Nearly eight in ten leaders (79%) cite “technological advancement” as one of the most disruptive elements of their workplace, ranking it as equally disruptive as political shifts and only slightly behind economic pressures (86%).
This disruption stems in part from over a third (34%) of senior leaders regularly accessing between six and ten different platforms in their daily work, creating digital friction. More than 60% of leaders say digital friction makes it harder for employees to stay aligned and informed.
“Leaders are redefining how their organizations adapt and thrive in times of change,” said Ricard. “Technology plays a vital role in creating clarity and connection across the organization. The report highlights a growing demand for solutions that keep people aligned, informed, and empowered to move forward with confidence.”
A vast majority (75%) of senior leaders report that their organization meaningfully invests in technology that supports employee productivity. However, 56% agree that the technology they use at work is less effective or user-friendly than what they use in their personal lives. Another 47% say their work tools are outdated, clunky and unreliable.
“Most leaders agree employee engagement should be a priority, but there is a lack of alignment on what that means and how it can be accomplished with technology,” said Ricard. “Leaders must take their tech stacks as seriously as any other component of the business. Technology is where work happens today, and bad tech equals bad work.”
The Future of Work Index will keep capturing how organizations evolve and adapt in this fast-changing landscape, with a new edition coming in 2026. To read the full 2025 report, please visit https://www.lumapps.com/the-future-of-work-index.
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