Ocado Retail selects Centrical to Enhance Employee Engagement

Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the world’s largest dedicated online supermarket, has entered a multi-year partnership with Centrical to enhance and maintain colleague engagement, while improving the employee experience for front-line, back-office and support staff.

Based in the heart of Sunderland, UK, Ocado’s customer hub is a successful combination of award-winning customer service and unrivalled customer data. The hub, recent winners of the UK National Contact Centre Awards Contact Centre of the Year, is well known for its effective colleague engagement programmes.

Paul Greenwood, Director of Customer Hub said “Here at Ocado’s Customer Hub, we’re committed to delivering the absolute best experience for our customers, as well as our employees. We’re delighted to be working with Centrical to enhance our employee experience since we know that an engaged and motivated workforce can have a direct correlation to happy customers and can truly transform business impact and results.”

From the outset, the Centrical platform will integrate seamlessly with their existing and planned technology and communication platforms, their extensive and market-leading quality and coaching frameworks and provide an engaging experience for new starters through to their most experienced hires.

Gal Rimon, CEO and Founder of Centrical said, “We were really pleased to meet Ocado earlier this year at The Forum’s Annual Planning Conference. Over the past few months, our teams have worked closely together to understand our respective businesses, and the impact of even greater colleague engagement within their award-winning customer hub. I am personally looking forward to a strong working partnership with Ocado and learning from this innovative company in the months and years ahead.”

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