A new category of enterprise software that enables organizations to build, govern and scale digital employees across every business function
NEWWORK Software Inc., a pioneer in enterprise AI, today announced the launch of its Digital Workforce Platform, introducing a new category of enterprise software designed to help organizations deploy, govern and scale digital employees across the enterprise.
For decades, enterprise software has focused on digitizing information, processes and workflows. The next transformation is work itself. The Digital Workforce Platform enables organizations to create and operate teams of AI-powered digital employees that work alongside human employees, follow organizational structures, respect governance and compliance requirements and execute business processes across every function of the enterprise.
“ERP systems digitized processes. CRM systems digitized customer relationships. We believe digital workforce platforms will digitize work itself,” said Michael Jaszczyk, co-CEO of NEWWORK Software. “We are not building another AI assistant. We are building the operating environment for a new workforce composed of both humans and digital employees.”
A New Category: The Digital Workforce Platform
Most AI solutions available today focus on individual assistants, chatbots or isolated agents. The Digital Workforce Platform takes a fundamentally different approach. It enables organizations to create, deploy, manage and govern entire digital workforces composed of specialized AI employees capable of collaborating with each other and with human teams.
These digital employees can perform operational work, execute business processes, analyze information, create and manage documentation, interact with enterprise systems, follow approval workflows, escalate decisions when required and operate within defined roles and responsibilities.
Just as companies manage human employees through organizational structures, the platform enables them to manage digital employees through the same governance model.
The Agent Operating System: The Runtime for Digital Employees
At the core of the Digital Workforce Platform is the company’s Agent Operating System, which serves as the execution and coordination layer for digital employees across the enterprise. The platform supports coordinated teams of specialized agents that can assume operational roles, follow reporting structures, respect separation-of-duty requirements, operate under delegated authority, collaborate across departments and coordinate multi-step processes.
Each digital employee operates within clearly defined responsibilities and permissions, ensuring alignment with corporate governance and operational controls.
Enterprise Governance and Compliance by Design
One of the largest barriers to enterprise AI adoption has been governance. The Digital Workforce Platform was specifically designed for highly regulated industries, including but not limited to financial services, banking, insurance, healthcare, public sector, energy and manufacturing.
Every action performed by a digital employee can be inspected, reviewed and audited, with enterprise governance capabilities that include:
- Full decision traceability
- Role-based access control
- Segregation of duties
- Four-eyes approval principles
- Policy-driven decision frameworks
- Human-in-the-loop governance
- Enterprise identity integration
- Regulatory compliance controls
AI Development Platform: Build Your Own Digital Workforce
In addition to the runtime environment, the platform includes a fully integrated AI Development Platform that allows customers to create, customize and deploy their own digital employees and business applications.
Designed for both business users and professional developers, the platform supports low-code and pro-code development models. This allows enterprises to continuously expand and evolve their digital workforce without relying on external development resources.
Business Capability Packs: From Technology to Business Outcomes
While most AI platforms provide technical building blocks, NEWWORK Software delivers preconfigured business capabilities through modular Business Capability Packs. These feature specialized digital employees, workflows, governance policies, data models and integrations for specific business domains, including human resources, customer relationship management, service operations, finance and enterprise resource planning.
Organizations can deploy these capabilities immediately and extend them using the AI Development Platform.
The Operating Mind of the Enterprise
Beyond automation, the Digital Workforce Platform introduces a new intelligence layer across enterprise systems. For decades, organizations have invested heavily in systems of record, including ERP, CRM, HR systems, service platforms and content repositories. These systems store information, but they do not understand it.
The Digital Workforce Platform creates what NEWWORK Software calls the Operating Mind of the Enterprise: an intelligence layer capable of understanding organizational context, business processes, enterprise knowledge and operational objectives. Digital employees can reason across systems, collaborate across functions and execute work based on organizational goals.
“The future enterprise will not be defined by the systems it owns but by the intelligence that operates across those systems,” said Jens Krüger, co-CEO of NEWWORK Software. “We are entering the next major era of enterprise software where intelligence is embedded directly into the business operating model. With NEWWORK, digital employees handle operational work while humans retain oversight and strategic control. It’s a move from systems of record and systems of process to systems of intelligence.”
Availability
The Digital Workforce Platform is available immediately for pilot and enterprise deployments. Initial implementations are already underway across financial services, insurance, industrial and shared service organizations. For additional information, visit www.newwork.com.
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