The Josh Bersin Company, the world’s most trusted HR advisory firm, today announces the integration of 25 years of HR industry intelligence into ServiceNow’s Now Assist, part of the ServiceNow AI Platform. This milestone marks the first time a third-party enterprise AI tool can be enriched by and expanded with The Josh Bersin Company’s world-class thought leadership, data, and expertise.
The Galileo integration with ServiceNow Now Assist offers the HR technology provider’s global community of 2,000 organizations optional enhanced capabilities within Now Assist. Demonstrations and discussions have been scheduled for Knowledge 2025, ServiceNow’s flagship user conference, taking place May 6–8 in Las Vegas.
A ServiceNow Now Assist user with HR Service Delivery Pro Plus or Enterprise Plus can now opt into expert AI assistance 24/7—enhancing the Now Assist experience with world-class HR industry best practices, research, and data accessible in the users’ flow of work.
Galileo includes a trusted, ever-evolving repository of The Josh Bersin Company’s decades of intellectual property—combined with data from leading content partners. Traditionally accessed by CHROs and CIOs through the Galileo platform, this expertise is now available in other enterprise agentic systems, giving them instant, expert-level understanding of people, talent, and workforce strategy within the context of their existing workflows, existing company data and documentation, and current HR Tech stack.
With this innovative and employee-empowering development, The Josh Bersin Company, democratizes access to world-class professional HR guidance by “meeting organizations where they are”—enabling the seamless integration of expert intelligence directly within their existing technology environments.
It also offers a way for organizations to simplify and optimize their AI Agent strategies by reducing the need to procure and manage multiple external AI sources.
Now, internal HR teams and other core business functions of major organizations can access HR expertise and guidance that was previously only available in the Galileo agent, without needing to add to their existing technology suite, undergo additional employee training, or conduct arduous and time-intensive data privacy and technical reviews.
This latest milestone for Galileo, formally launched at Irresistible 2024 (May 2024), marks the culmination of a series of innovations and investments by The Josh Bersin Company, which include:
- Addition of new reasoning model version, Galileo Mercury (April 2025) plus “consultant mode,” a real-time Meeting Assistant, an “Intelligent Benchmarking” tool, and integration of Lightcast labor data and SHL’s Universal Competency Framework
- General availability for individuals, small teams, and direct purchase buyers via, Galileo Professional (October 2024)
- Launch of Galileo’s availability to Josh Bersin Company enterprise clients and the introduction of the Trusted Content program (May 2024), featuring embedded insights from Visier, Oyster, and Heidrick & Struggles.
More than 200 organizations and thousands of active users worldwide now use enterprise-level Galileo.
Brett Tearney, VP of HR Service Delivery Product Management at ServiceNow says:
“Accurate, accessible data is a fundamental requirement for driving core business transformation, ServiceNow has a unique ability to connect workflows with data across both the ServiceNow AI Platform and third-party systems. This new integration with Galileo allows HR teams to gain instant access to trusted information from across their organization and Galileo’s extensive knowledge base. These AI-powered responses enable fast, informed decisions that move the business forward.”
Josh Bersin, global HR research analyst and CEO of The Josh Bersin Company, says:
“We’re honored to deepen our collaboration with one of the leading innovators in service management by bringing vertical HR expertise to the Now Assist.
By making available Galileo’s expertise, we’re giving every ServiceNow user access to a powerful, always-available HR business partner—one that enhances productivity and enables smarter decision-making across the enterprise.
We’re advancing the HR capabilities of AI agents without asking organizations to adopt entirely new systems—democratizing access to world-class HR insight in a way that’s seamless, scalable, and strategic.”
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