iQor, a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions, has launched Symphony [AI]^TM, a generative AI ecosystem that will redefine the landscape of employee training and development. By leveraging iQor’s accumulated process knowledge honed over decades supporting customers, Symphony [AI] integrates innovative AI tools and proprietary large language models (LLMs) with research-driven active learning methodologies to deliver an unmatched training experience that contributes to an enhanced employee lifecycle and an irresistible customer experience.

“Symphony [AI] encapsulates our unwavering commitment to our people. By blending our process expertise with artificial intelligence, Symphony [AI] will facilitate more effective and meaningful learning and development experiences that contribute to a thriving workplace culture of excellence,” said iQor Senior Vice President of Global Learning and Development John Kruper.

Symphony [AI] will reshape the employee training, nesting, and development experience in three primary ways to empower agents from the outset. This drives a better employee experience that promotes growth and development, resulting in excellent customer experiences.

• Training Techniques: Drawing from methodologies that accelerate learning, Symphony [AI] helps ensure employees grasp concepts faster and retain knowledge longer to create smiles from the start.
• Active Learning: Through dynamic learning modules and iQor’s active learning expertise, Symphony [AI] helps make training more interactive and engaging, promoting active participation and holistic development.
• Development Paths: Based on iQor’s accumulated process knowledge, Symphony [AI] facilitates personalized training experiences that address individual strengths and areas of growth while cultivating an irresistible work culture.

iQor’s generative AI experience underscores the BPO’s dedication to investing in its most valuable asset—its people. iQor remains at the forefront of innovation, ensuring employees are equipped, engaged, and inspired throughout their career journey.

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