Alorica Inc., a global customer experience (CX) leader, celebrates 25 years in business with its recent recognition as a Silver Stevie® award winner for Customer Service Employer of the Year in the coveted 18th Annual Stevie® Awards for Sales and Customer Service, recognizing the achievements of contact center, customer service, business development and sales professionals. Finalists and winners were determined by more than 200 professionals worldwide on seven specialized juries. Selected from a competitive field of nominees across the United States, this esteemed award underscores Alorica’s dedication to delivering exceptional CX while fostering an environment where 100,000 employees across 19 countries can thrive. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition.
“What began 25 years ago at Alorica is even more true today…our outstanding performance and best-in-class service starts with our people,” said Max Schwendner, Alorica’s Co-CEO and Executive Sponsor of the company’s DEI initiative. “Our employees are the bedrock of our business and by prioritizing and empowering social impact initiatives, we see our teams excel. They are why we are the industry-leading, award-winning and fast-growing digital CX company that we are today.”
Alorica is a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and a three-time winner of the Silver Stevie® Award for Minority-Owned Business of the Year. Alorica promotes an industry-leading company culture where employees of all backgrounds can grow through initiatives and programs, such as:
- Making Lives Better with Alorica (MLBA): Our non-profit partner run by Alorica employees supports their colleagues and communities in need. Through chapters across 8 countries, employees lead fundraising efforts with 100% of the money being donated to causes that matter most to them. To date, Alorica employees have helped MLBA raise more than $8.7 million.
- Together for Inclusion, Diversity and Equity (TIDE): Central to Alorica’s DEI initiatives is its employee-led program, TIDE, which fosters open dialogue and collaborative efforts aimed at creating a more inclusive community. Employees learn and share about key topics such as LGBTQ+ identity, racial stereotypes, gender inequality, disabilities, unconscious bias and more.
- Women’s Initiative: With 70% of its U.S. employees representing minority groups, 60% of its global workforce comprised of women and 48% female leaders, Alorica champions the advancement of minorities and women in the workplace through its Women’s Initiative program. Alorica features a quarterly speaker series showcasing prominent female business leaders from reputable brands, such as Best Buy, DoorDash, KFC and Truist to inspire employees to own their career journeys.
- Health and Wellness: Competitive benefits include 24/7 counseling that extends to family and friends at no additional cost as well as company-paid health and life insurance.
- Hypercare: The Hypercare model takes data-driven insights fueled by employee feedback and milestone surveys to improve the employee experience every step of the way.
- Connect: Through Connect, a gamified app available to Alorica teams worldwide, employees can easily build connection with their leaders, access resources, and provide feedback.
“We are focused on making a meaningful impact, not only for our clients and customers, but also for our employees and the markets in which we operate around the world,” stated Mike Clifton, Alorica’s Co-CEO and Executive Sponsor of the Women’s Initiative program. “As the largest minority-owned CX provider, our commitment to diversity, equity, and inclusion has been interwoven into our company culture from the start. We know that when people feel heard, their best work comes through, and we’ve seen the positive outcomes of that in key metrics including engagement, performance and satisfaction.”
Alorica’s recent accolades include:
- Leader in Everest Group’s Customer Experience Management (CXM) in the Americas 2023
- Leader in NelsonHall’s 2023 Content Transformation Services NEAT Assessment for CX Improvement Capability
- Winner of the Gold Stevie® Award for its Achievement in the Use of Data & Analytics in Customer Service
- Winner in Ragan’s 2023 CSR and Diversity Awards
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