Reliance Matrix announced today an enhancement to its Employee Navigator integration with the introduction of a new Evidence of Insurability (EOI) API, designed to simplify benefits administration and create a more seamless enrollment experience for employers, brokers, and employees.
The new capability allows employees to complete Evidence of Insurability requirements directly within the Employee Navigator enrollment workflow. Underwriting decisions are then automatically returned to Employee Navigator, reducing manual follow-up, eliminating administrative steps, and improving visibility throughout the process.
The enhancement builds on Reliance Matrix’s Employee Navigator integration, which already helps customers simplify benefits administration through automated billing, eligibility verification, and data connectivity. Together, these capabilities support Reliance Matrix’s philosophy of making it easier to do business with us by automating non-value-added administrative tasks and reducing complexity for employers and brokers.
“Our focus is on making benefits administration easier for our customers and broker partners,” said Paula Hanson, AVP, Benefit Technology Solutions. “Employee Navigator has become an important platform for benefits administration, and this enhancement extends the value of that integration by bringing EOI directly into the enrollment experience. By automating manual processes and reducing administrative burden, we’re helping employers and brokers spend less time managing transactions and more time supporting their employees.”
The new EOI API enhancement provides:
- Evidence of Insurability submission directly within the Employee Navigator enrollment experience
- Automated underwriting decision updates returned to Employee Navigator
- Reduced manual follow-up for HR and benefits administrators
- Improved visibility into EOI status throughout the enrollment process
- A more seamless employee enrollment experience
- Secure system-to-system exchange of information
- Greater operational efficiency through automation
Employee Navigator serves as a central platform for benefits enrollment and administration. Through Reliance Matrix’s integration, employers can automate key administrative functions, including eligibility validation and billing support, helping reduce manual reconciliation and improve data accuracy.
“Automated decision return is a great example of the practical innovation we want to bring to every integration,” said George Reese, CEO of Employee Navigator. “Adding this feature to our EOI integration with Reliance Matrix makes enrollment more seamless for employees and reduces manual work for HR teams and it’s just the latest step in a partnership we’re committed to expanding.”
The addition of the EOI API further strengthens that experience by allowing employees to remain within the Employee Navigator environment when completing EOI requirements while automatically communicating underwriting decisions back to the platform. The result is a more connected experience that reduces administrative effort and streamlines enrollment for everyone involved.
The new EOI API enhancement represents Reliance Matrix’s continued investment in connected benefits administration solutions that simplify enrollment, automate routine processes, and improve the experience for employers, brokers, and employees. By combining automated billing, eligibility support, and digital EOI capabilities within Employee Navigator, Reliance Matrix continues to deliver practical solutions that help organizations work smarter and more efficiently.
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