SnapLogic, the Agentic Integration Company, today announced the findings of its “AI at Work: Ground Truth for the Global Workforce” report, uncovering critical insight into AI adoption in the workplace. While AI strategy may begin in the boardroom, its success is determined by the daily work of employees. This report analyzes adoption and usage across the workforce, offering insights to help leaders close critical gaps and implement effective AI business strategies.
With a range of AI tools available on the market, from AI assistants to more comprehensive AI agents that can autonomously make decisions and perform actions, AI adoption continues to increase:
- 78% of workers are already using AI in their role, and 50% are using AI agents.
- On average, employees interact with AI every day (6.5 days a week), and report saving 3.1 hours on work-related tasks.
- Despite strong adoption, 94% report barriers to effective AI usage in their organization, with data privacy and security as a top concern.
- 45% believe using AI tools is stigmatised as lazy or untrustworthy, and 39% feel judged or second-guessed when using AI.
Amidst its rapid adoption, training and education have emerged as a significant gap in ensuring effective AI usage, with 97% of respondents recognizing the importance of education in AI safety and data security, yet only 63% having received company-advised or mandated training:
- 45% of respondents report a disconnect between leadership’s AI enthusiasm and training provided within their organization.
- 47% are self-taught or learned how to use AI tools through trial and error.
- Managers are more likely to have been trained (82%) than non-managers (62%).
- Respondents identified training as the top way companies can better support AI adoption in their organizations, followed by assurance about data privacy and clear guidelines for usage.
Generational differences have also emerged as an adoption gap driven by a disparity in AI confidence in the workplace. While employees in management positions have the highest trust in AI, respondents report trusting AI agents more than junior employees or interns, a telling sign of where perceptions of competence are shifting:
- 70% of managers are very confident with AI, compared to just 43% of non-managers.
- Half of respondents (50%) believe they’re more likely to be managing AI agents than people in their future careers.
- 55% believe managing agents would be easier than managing humans.
- Nearly half (47%) believe they will be managed by an AI agent in the future.
“The agentic enterprise is not about replacing people, it’s about using AI to ease workloads, spark creativity, and reshape how work gets done,” said Jeremiah Stone, CTO of SnapLogic. “These findings prove that while AI usage continues to increase at a rapid pace, disparities in adoption, trust, and training persist. This is a critical moment for organizations to refine their AI strategies to ensure trust across the workforce and realize the greatest business value from AI. The future of work is about augmented intelligence where employees are using AI as a partner to strengthen what’s uniquely human: strategy, insight, and innovation.”
SnapLogic’s Agentic Integration Platform revolutionizes how enterprises connect, automate, and scale by integrating AI, data, apps, and services into one powerful platform. As a pioneer in AI-led integration – covering data integration, application integration, and APIM – SnapLogic is transforming how enterprises connect, automate, and scale, empowering teams across the enterprise to build faster, smarter, AI-connected workflows.
Read the “AI at Work: Ground Truth for the Global Workforce” report now.
Survey Methodology and Participant Demographics
This data is based on a survey of 3,000 employees ranging from entry-level to senior leadership positions across organizations in the US, UK, and Germany. Surveyed participants work in the education, financial services, healthcare & pharmaceuticals, manufacturing, or retail industries, ranging from 20-1,000+ employees.
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