Amid economic uncertainty and tighter budgets, return on investment (ROI) has become a top priority for HR leaders investing in technology. Today, isolved® announced the release of an independent Total Economic Impact™ (TEI) study by Forrester Consulting, highlighting the isolved People Cloud platform’s transformative value. The study, commissioned by isolved and conducted by Forrester Consulting, reveals positive results, including a 330% ROI with a payback period of less than six months.
“HR leaders today are navigating a complex landscape — from managing time-consuming administrative tasks and ensuring compliance, to attracting, developing and retaining top talent. These challenges not only impact organizational efficiency and productivity, but also employee satisfaction and long-term business growth,” said Celia Fleischaker, Chief Marketing Officer at isolved. “We believe the Forrester TEI study validates the impact of isolved People Cloud and confirms when organizations invest in their people strategies, their businesses win too.”
The study analyzed interviews with the decision makers of five organizations utilizing isolved People Cloud across healthcare, hospitality, security and professional services sectors and aggregated the results and combined them to form a single composite organization over three years. These organizations reported measurable results from their investment in isolved People Cloud, including HR efficiency, employee productivity, compliance and talent retention. More specifically, they experienced:
- 64% Reduction in HR Headcount Growth: Automation in payroll, benefits, recruitment and compliance helped avoid hiring 5.3 to 8.8 additional HR full-time employees annually.
- 17% Improvement in Employee Retention: Improved payroll accuracy, self-service tools and development opportunities led to a 6-point reduction in turnover.
- 30% Faster Onboarding: Automated workflows and digital training content helped new hires ramp up faster, supporting quicker contributions to business goals.
- 9% Increase in Employee Productivity: Simplified task management, digital workflows, and mobile access to HR tools boosted efficiency, delivering significant gains by year three.
Customers interviewed for the TEI study shared that isolved People Cloud gives growing businesses access to data and insights they previously lacked. With greater visibility, organizations can forecast more accurately, optimize resource planning and support strategic budgeting. Even as they scale, customers said isolved helps them maintain the close-knit, people-first culture that defines their business.
Beyond the quantifiable gains People Cloud customers realize, the study highlights several qualitative benefits of the platform, including:
- Scalability for high-growth organizations by supporting workforce expansion without burdening HR infrastructure.
- Superior customer support with clients reporting exceptional service, quick resolutions and dedicated account managers.
- A unified, modern HR ecosystem that integrates HR, payroll, benefits and talent management into a seamless user experience, reducing system fragmentation and manual errors.
A Finance & HR Director for Real Estate Services shared, “It wouldn’t take much convincing for senior executives to realize how much we’re getting done with a small staff. The system just greases the wheels – it does everything we need.”
