Smartsheet, the enterprise work management platform, shared that it has implemented Amazon Q Business, a new generative AI-powered assistant, to streamline knowledge management and accelerate employee productivity in the cloud. Smartsheet is using the technology to consolidate its organizational knowledge into a single AI engine that gives its workforce immediate answers through natural language queries.
Smartsheet embedded Amazon Q in the company’s Slack app to help its more than 3,300 global employees quickly get answers to their questions without having to know where the information lives organizationally – in just a few short weeks, and without writing a single line of code. The Smartsheet Amazon Q chatbot, @AskMe, is trained on public help documents, training courses, and hundreds of all-employee Slack help channels. Employees can simply tag @AskMe in any Slack channel, ask a question, and Amazon Q will instantly give them an answer. The chatbot has saved Smartsheet employees significant time spent searching for answers to their questions so they can move faster to confidently support the company’s customers and drive innovation. Use of the @AskMe chatbot has been adopted at all levels of the company to help foster a self-serve mentality and allow employees to answer questions quickly so they can focus on the most impactful work. Executive leadership using the app noted increased visibility, curiosity, and engagement with projects, while having to ask employees for only a fraction of the information directly.
“Smartsheet is integrating generative AI to improve productivity and remove some of the drudgery from work so our employees and customers can focus on the work that matters most,” said Ben Canning, SVP of Product Experiences at Smartsheet. “With our new Amazon Q chatbot in Slack, our teams can instantly get the information they need, cutting down on time spent searching for answers and enabling them to work through common issues faster so they can keep building new product features. We’re just scratching the surface of what’s possible with Amazon Q, and we look forward to continuing to partner with AWS to apply the technology in new ways.”
JB Brown, VP of Engineering at Smartsheet, is speaking about Smartsheet’s implementation of Amazon Q at the AWS Summit New York on July 10, 2024. His session, Make the most of generative AI in your company with Amazon Q Business, is at 4 p.m. ET. A recording will be available following the event.
Smartsheet and AWS have built a strong Partnership to drive innovation for their customers and employees. Smartsheet’s use of Amazon Q is the latest example of how the two organizations are working together to deliver powerful tools that transform the way teams operate.
“Smartsheet and AWS share a commitment to innovation that simplifies work,” said Rich Geraffo, Vice President and Managing Director at AWS. “With Amazon Q, Smartsheet is applying generative AI to make its organizational knowledge more accessible, boosting employee productivity and freeing up their team’s time to focus on delivering for customers. We look forward to continuing to work with Smartsheet on new AI-powered solutions that empower employees and customers to achieve more.”
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