Mitel appoints Sophie Ames as EVP & Chief People Officer

Experienced HR and technology leader to amplify global culture and enable talent strategies for growth


Mitel®, a global leader in business communications, today announced the appointment of Sophie Ames as EVP & Chief People Officer (CPO), bringing with her 25 years of HR experience in the technology sector.

Ames will lead Mitel’s People & Culture function globally, overseeing the company’s HR operations in more than 30 countries, and will be responsible for developing and driving new initiatives to optimize for scale. As a key member of Mitel’s executive leadership team, Ames will be focused on attracting, retaining and developing top talent and driving engaging employee experiences while ensuring Mitel’s people strategies are aligned with the company’s strategic priorities and growth initiatives.

Ames brings an innovative and modern approach to HR and operational leadership, with extensive experience in M&A and building global cultures. Most recently, she served as SVP & Chief Human Resources Officer for ServiceMax, where she launched a new people strategy and aligned HR operations to better support company objectives through to a successful sale of the company. Prior to ServiceMax, she was SVP & Chief Human Resources Officer at Veritas Technologies, a global leader in enterprise data management software, where she led a comprehensive HR transformation including talent acquisition, performance management, employee engagement and development, DEI programs, and more. Ames previously held senior leadership positions in HR, sales enablement, and field operations at Avaya, as well as HR management positions at AMDOCS, Thomson Legal & Regulatory, and Berlitz International.

“For 50 years, the ingenuity and dedication of Mitel employees have produced award-winning solutions and programs which have earned the trust of millions of customers, empowered our partners, and made Mitel a leader in the communications space,” said Tarun Loomba, Mitel President and Chief Executive Officer. “As we move into Mitel’s next chapter, our people continue to be our most important asset and the key to our future success. Sophie’s global experience, knowledge of the technology market, and passion for talent development will help Mitel strengthen our culture of excellence as we focus on accelerating growth.”

“With digital transformation and shifting workforce trends affecting how employees connect, collaborate and communicate with each other and with their customers, Mitel’s value proposition has never been more relevant,” said Ames. “I am truly excited to join a company whose brand and reputation is synonymous with integrity, innovation, and customer-centricity and look forward to building a compelling employee experience for our global employee base as Mitel expands its scale across the world.”

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