iCIMS, a leading provider of talent acquisition technology, announced availability of its award-winning solution, iCIMS Candidate Experience Management (CXM), at the iCIMS Next virtual user conference. iCIMS Next attendees received a first-hand look at how iCIMS CXM can enable users to find candidates that are both most interested and most qualified through a combination of advanced marketing automation, engagement scoring and artificial intelligence – a first of its kind for candidate relationship management (CRM) technology. The new solution builds upon iCIMS’ longstanding AI innovation program and empowers organizations to find and nurture talent that converts to quality hires.

“Regardless of the economic ebbs and flows, businesses always have a consistent need to nurture quality talent and convert them to new hires – but accomplishing that at scale and with confidence has been a challenge for recruiting teams,”

says Eric Connors, chief product officer, iCIMS. “iCIMS CXM is pressing the reset button on recruitment marketing and reimagining CRM technology as we know it. We’re giving recruiters and TA teams a new way to provide top-notch candidate experiences at scale, reduce manual effort and yield better recruitment ROI in the process.”

Merging the power of iCIMS Marketing Automation, iCIMS CRM and AI, iCIMS CXM delivers cutting edge recruitment marketing innovation to help boost engagement and, ultimately, applicant conversions. iCIMS CXM addresses today’s biggest talent sourcing challenges, notably, by providing native and robust personalization, AI matching and engagement scoring capabilities. Current iCIMS CRM customers can now upgrade to iCIMS CXM.

iCIMS CXM can help talent teams:

• Rediscover existing, primed talent and save on costs. iCIMS CXM integrates with iCIMS ATS to automatically surface hidden gems – silver medalists, top applicants and past employees – all in one place.
• Create hyper-personalized candidate journeys and improve engagement. Recruiters can craft personalized outreach that resonates with each candidate based on their unique interactions with your content, boosting engagement and conversions.
• Save time with high levels of automation. Teams can automate the process of finding and engaging top talent, freeing up recruiters and sourcers from time-consuming tasks and optimizing productivity.

In line with its general availability, The American Business Awards (“Stevies”) recently awarded iCIMS CXM for “Best Emerging Technology” in the 2024 award program. iCIMS CXM earned recognition for its impressive innovation, demonstrated impact, scalability and adaptability and user-friendly experience.

As noted by the American Business Awards: “iCIMS Candidate Experience Management (CXM) stands out as a pioneering solution in the recruitment technology space, addressing critical inefficiencies within traditional CRM systems. By harnessing behavior-based campaigns, deep engagement scoring, and robust marketing automation, iCIMS CXM revolutionizes talent sourcing and management. It adeptly meets modern TA team expectations for agility, personalization, and efficiency, particularly in fluctuating labor markets.”

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