HireClix, a leading recruitment marketing services company, launched HireClix Help, an AI-powered, comprehensive help center that empowers talent acquisition professionals to get the service and support they need through the channels that work best for them.
As an extension of HireClix’s dedicated account management teams, this innovative customer experience (CX) platform gives customers access to a large library of resources they can use to optimize their recruitment strategies, including knowledge-based materials, data-driven insights, and seamless support from industry experts. For example, the content available will allow customers to plan employer branding campaigns, get rapid responses related to career sites, and understand the impact an optimized applicant tracking system can have on the recruiting processes.
“At HireClix, we are committed to providing our clients with the best support in the recruiting industry – doing so for almost 15 years now. With the addition of HireClix Help, we expect to deliver even better service levels,” said Neil Costa, Founder and CEO at HireClix. “The launch of HireClix Help is a real game changer, empowering customers to navigate an ever-changing recruiting industry and doubling down on one of our core values: ‘When our customers succeed, we succeed.’”
In addition to a vast HireClix Help library of resources available for self-service, the tool provides modern customer support infrastructure backed by an amazing team of dedicated recruitment marketing specialists (also known as Clixers) available to troubleshoot issues and provide tailored guidance via quick and responsive email and phone support.
Whether clients are trying to understand how programmatic recruitment ads work on job boards or the creative specifications needed for showcasing employer branding ads on consumer and social media sites, HireClix Help allows for an easy search and discover process to empower customers to self-service or quickly escalate to a request for additional support from one of the HireClix experts.
“Giving customers the ability to ask for help via any device at any time of day will allow them to receive quicker answers to their questions and rapidly get them the solutions they need when they need it. HireClix Help will continue to differentiate HireClix as a recruitment marketing agency that actually cares,” said Scott Ryan, VP of Sales & Service at HireClix. “When other recruitment advertising agencies are explicitly lowering the support they provide to customers, HireClix is investing in more technology, people, and resources to better serve its clients.”
HireClix Help has been a key strategic initiative to ensure talent acquisition teams get world class support in today’s challenging recruiting marketplace. HireClix Help is powered by Zendesk AI, an intelligence layer that leverages Zendesk’s proprietary models and data to deliver personalized, efficient, and empathetic customer experience. This resource is available to all HireClix clients at no additional cost. For more information, visit: HireClix Help.
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