HDI, the leading organization dedicated to elevating service and support across the enterprise, unveils the 2024 Service Management World conference program. The event takes place November 17-21, 2024 at the Loews Sapphire Falls Resort in Orlando, FL. Register here.
Cindee Stott, Events Director, HDI said, “We believe that an optimized service management organization can be a catalyst for transforming culture and driving improved financial performance. Service Management World offers a mix of education, exploration of new technologies and networking with peers to help service management professionals shape the future of the industry.”
The Conference Program offers dozens of sessions from industry experts through four tracks:
- Connecting the Dots: Frameworks and Methodologies
- Optimizing Culture and Leadership
- Driving Strategic Decision-Making
- Modernizing Service Management
Service Management World will offer 15 Case Studies from leading organizations such as CDW, Davies Ward Phillips & Vineberg LLP, Duke University School of Nursing, Duquesne University, Farm Credit Mid-America, Giant Eagle, Jefferson County Public Schools, Kanini, Mayo Clinic, Navy Federal Credit Union, Nebraska Furniture Mart, PSCU, Southern Methodist University, Tyler Technology and University of Alaska. Attendees will get a unique look into the key successes and lessons learned when implementing a successful service management strategy.
The event will also feature insightful and inspiring Keynote Presentations.
- Crystal Washington, Tech Strategist and Futurist will present “How Generative AI Will Affect the Future of Work.” Constant tech innovations are radically redefining the face of the workplace. In this presentation, Washington will show attendees how to thrive as waves of change approaches.
- Matt Mayberry, International Keynote Speaker and Former NFL Linebacker will present “Culture Is the Way: How Leaders at Every Level Build an Organization for Speed, Impact, and Excellence.” In this presentation, Mayberry will deliver an incisive and hands-on blueprint to employee engagement and peak productivity. Attendees will learn how leaders at every level can build a workplace culture that drives organizational excellence and unleashes the full potential of every employee.
Attendees have the opportunity to attend six pre-conference training courses, including:
- Support Center Director
- Support Center Manager
- Knowledge-Centered Service Principles
- ITIL® 4 Foundation
- Experience Foundation
- Artificial Intelligence in the Support Organization
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