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Calabrio

Calabrio
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Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business.

HRTech Cube

SWOOP Analytics Appoints New Director of Sales

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It is with great pleasure digital workplace analytics provider SWOOP Analytics welcomes Jon Cox as the company’s Director of Sales. Jon joins SWOOP Analytics with more than 20 years...
HR is Stuck in AI FOMU

HR is Stuck in AI FOMU