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Calabrio

Calabrio
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Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite that adapts to your business.

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Persona Boosts Workforce Identity with Fraud Detection & IAM Integrations

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Persona, the leading global identity platform redefining how businesses verify and manage digital identities, today announced a major update to its Workforce Identity Verification...