YOOBIC, an AI-powered frontline employee experience platform, introduced a new technology partnership with UKG, a leading provider of HR, payroll, workforce management, and culture solutions for all people. With more than 350 technology and services partners, UKG provides one of the largest and most collaborative partner ecosystems in the HCM industry focused on creating better employee experiences for all people to improve business outcomes.
With this collaboration, organizations that utilize both YOOBIC and UKG Pro Workforce Management – a culture-driven HCM suite designed to support larger organizations – benefit from a tight-knit integration that combines YOOBIC’s employee communication, microlearning, and task management and UKG’s staff scheduling and time management. Leveraging the combined power of YOOBIC and UKG, businesses will be able to increase operational efficiency and empower frontline teams with the tools and training they need to succeed and deliver enriched customer experiences.
“In today’s rapidly evolving retail landscape, it’s more important than ever to equip frontline employees with digital tools that allow them to work effectively and deliver exceptional customer experiences,” said Fabrice Haiat, CEO of YOOBIC. “Our global partnership with UKG allows us to provide a comprehensive solution that simplifies operational and HR processes, boosts employee engagement, and ultimately drives profitability and growth.”
UKG solutions are developed on the FleX platform, a modern technology platform purpose-built to support great workplaces. FleX Flow, a highly adaptable API framework, anchors UKG solutions in the flow of work where people need and want them most, and helps businesses connect existing IT with innovative or emerging applications to improve their workplace.
“Our partnership ecosystem helps us support our customers with seamless solutions that improve business outcomes and inspire people,” said Mike May, vice president of technology partnerships at UKG. “Partners like YOOBIC allow us to extend our capabilities and deliver technology that elevates the workplace experience and meets the needs of people throughout their work-life journey.”
According to Forrester’s report, The Store Associate Tools Landscape, Q4 2023, business and technology professionals working in retail say their organization’s key actions to accelerate time-to-market include:
- developing an adaptive workforce (48%),
- leveraging digital ecosystems and/or adding new digital capabilities (41%), and
- investing in employee experience to empower, inspire, and enable innovation (34%).
The YOOBIC and UKG partnership directly addresses these priorities by providing a digital workplace that lets frontline teams communicate, learn, and work more efficiently.
Key benefits of the YOOBIC and UKG collaboration include:
- Digitized operations and streamlined processes. The partnership allows businesses to digitize their frontline operations, replacing manual processes with a mobile-first platform that enables real-time task management, communication, and reporting.
- Enhanced employee engagement. With YOOBIC’s mobile learning and communication tools, frontline teams can access training, company updates, and peer-to-peer knowledge sharing, all within a single app. This helps boost employee engagement, reduce turnover, and foster a culture of continuous learning and improvement.
- Real-time visibility and analytics. YOOBIC’s analytics dashboards provide real-time visibility into frontline operations, enabling managers to track performance, identify areas for improvement, and make data-driven decisions.
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