Salesforce Drives Employee Engagement by Partnering With Epoch

Epoch, the leading employee experience platform, has been selected by Salesforce, the leading global AI customer relationship management (CRM), to enhance its employee engagement strategy. Salesforce has more than 76,000 employees globally, and turned to Epoch to foster more meaningful internal engagements within their individual communities. With 86% of Salesforce employees now using Epoch, the platform helps employees find out what’s happening at their office, connecting them to the company, culture, and each other. This partnership comes on the heels of Epoch’s recent launch of Communities, a new feature designed to help culture leaders manage Employee Resource Groups (ERGs).

Salesforce needed a more efficient way to engage with employees, including tracking event attendance, gathering post-event feedback, and analyzing employee sentiment to determine where resources should be allocated. Prior to Epoch, Salesforce’s internal events were managed through legacy tools and a disparate system of spreadsheets. Epoch’s connection with the most common day-to-day tools, like Slack, makes it easy to quickly deploy into existing communication channels, enabling attendees to RSVP with a single click that automatically syncs to their calendar. Epoch meets employees where they already are, making it simple to manage event invites and avoid tool fatigue.

In addition to acting as a centralized hub for employee engagement, data from Epoch helps Salesforce determine budgeting and funding for events. Epoch’s powerful dashboards consolidate RSVP data, post-event feedback, and performance metrics, giving the internal engagement team a clear view of event success. With detailed analytics and filtering options, teams can identify trends, optimize future events, and continuously enhance employee engagement. From October 2024 to November 2024, Epoch helped Salesforce host 1,431 events with 113,491 registrants in total.

“Employee engagement is critical to extend our culture to Salesforce employees worldwide,” says Jeffrey Huang, Director of Employee Engagement and Events for Salesforce. “From improved productivity and job satisfaction to belonging and retention – Epoch is a cornerstone of our employee engagement strategy, and we look forward to driving meaningful employee experiences together.”

Epoch is the hub for finding out what’s happening at the office like all hands calls, employee resource group events, community volunteering events, and more. Salesforce employees can easily see local events near them by filtering for location or event type on the Epoch web app, or directly in the flow of work in Slack.

“At a company where culture is paramount, Epoch is thrilled to help Salesforce foster a more connected and engaged organization, setting a new standard for employee experience,” said Jade Choy, Co-founder and CEO of Epoch. “We work closely with Salesforce and other partners to continuously refine Epoch to ensure our platform remains at the forefront of workplace engagement.”

To learn more about Epoch, visit https://www.epochapp.com/