Phenom announces Customer Obsession Day, a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and lessons learned for navigating and maximizing the Phenom Intelligent Talent Experience platform and any human resources technology.
Featuring Phenom’s Global Customer Care team and HR leaders from global organizations, Customer Obsession Day will explore how successful technology adoption occurs when true partnerships exist between an organization’s HR leaders, HRIT team, and their tech vendor.
On October 16, Customer Obsession Day will cover:
- Industry Shifts & The Evolution of Customer Care: Get a deeper look at the industry trends influencing service and support among SaaS organizations, including how Phenom is adapting to deliver ongoing value and success to customers
- Kick-off Lessons Learned: The Ugly, The Bad, The Good: Discover best practices for getting started with Phenom, including how to partner with the Global Customer Care team to maximize success
- The Who & What Needed for a Phenomenal Go-Live: Find out how to structure teams to successfully support new HR tech
- First 90 Days and Beyond: Explore how to successfully transition from implementation to support services without skipping a beat
- Secrets to Long-Term Adoption & Success: Hear the most common troubleshooting tips from Phenom’s technical support team
“Technology on its own will fail. The only way to successfully implement and adopt HR tech is by establishing a strong partnership between an organization and their tech vendor,” said Mark MacDonald, VP, Global Customer Care at Phenom. “We’re obsessed with our customers’ success, and Phenom Customer Obsession Day drills down into the elements that drive the most phenomenal go-lives, successful adoption, and maximum ROI.”
The SHRM-accredited live event begins at 10 a.m. ET (4 p.m. CET) on October 16.
Sign up for Customer Obsession Day here. All registrants will receive the on-demand version after the live broadcast.
With Phenom, candidates find and choose the right job faster, employees develop their skills and evolve, recruiters become wildly productive, talent marketers engage with extreme efficiency, talent leaders optimize hiring processes, managers build stronger-performing teams, HR aligns employee development with company goals, and HRIT easily integrates existing HR tech to create a holistic infrastructure.
Explore HRTech News for the latest Tech Trends in Human Resources Technology.