Perceptyx, the global leader in employee listening and actioning, today unveiled The Center for Workforce Transformation (CWT), a research-based entity dedicated to studying, sharing, and amplifying practices that improve the employee experience.
Perceptyx created the CWT to deliver original research and evidence-based perspectives grounded in its 20-plus years of experience working with large global enterprises such as Dell, AB InBev, Citi, Ahold Delhaize, and Sysco. Previous CWT research topics have shed light on important EX trends such as workplace loneliness, conflict at work, and effective manager behavior. New research coming later this year from the CWT will examine what defines a meaningful career for the four generations in today’s workforce and its influence on factors including intent to stay and life satisfaction.
CWT-led initiatives include:
- Panel Research and Thought Leadership: Since 2020, Perceptyx has interviewed nearly 100,000 workers across the U.S. and Europe in every major industry and at every level of seniority, on a broad range of workplace and personal topics. Perceptyx runs its U.S. panel daily to provide timely data on how significant cultural issues, events, and trends are impacting our workplaces.
- Guidebooks for Listening and Action: Aligned with the 16 business and talent priorities most commonly cited by organizations – including engagement, retention, manager effectiveness, and more – these guidebooks present practical advice and data to help enterprises design, execute, and measure the impact of their listening strategy against key business outcomes.
- Benchmarks and related research: Perceptyx’s global benchmark contains employee experience data from more than 20 million workers, spanning 500-plus organizations across all major industries. The CWT conducts and publishes regular research using this robust dataset to provide guidance to customers and the market. Organizations can use these data to compare themselves with their peers and target specific areas for focused action.
- Industry-focused consortia: The CWT brings together industry practitioners in dynamic forums to address their unique employee experience challenges and celebrate successful employee experience practices. The first of these, the Healthcare EX Consortium, focuses on enhancing the healthcare worker experience in a mission-driving industry characterized by an ever-changing work environment.
- Events: Perceptyx will host webinars and events to present new data and showcase how people leaders can achieve EX transformation.
“Over the last two decades, Perceptyx has enabled enterprises across industries to implement and demonstrate real change,” said John Borland, CEO of Perceptyx. “Through data, we’ve helped them understand the internal and external forces shaping their employees’ experiences. The Center for Workforce Transformation is a natural extension of that work. It provides timely insights that companies can use to drive organization-wide change to transform their workplaces.”
Emily Killham, Senior Director and Head of the Center for Workforce Transformation, will spearhead the new organization, quantifying how changing workplace experiences and behaviors influence business outcomes. Kira Foley, Ph.D., Senior Behavioral Scientist, and Laura Sinkler, M.S., Senior Data Analyst, will support the CWT with applied research, data analysis, data visualization, and compelling storytelling about the leading practices that help to create and sustain workforce transformations.
“The Center for Workforce Transformation is dedicated to creating better workplaces through data-driven insights,” said Emily Killham, Senior Director and Head of the Center for Workforce Transformation at Perceptyx. “We provide leaders with the research and data they need to take action at the right time to transform their EX to build a thriving workforce. Arming leaders with the best information, trends, and advice enables them to make the right decisions for their people. Those decisions unlock the employees’ potential.”