Madison, a global leader in social recognition, has been named the top recognition provider by HRO magazine for 2024, marking the seventh time in a row that the company has been a podium finisher in this coveted award. Madison has again set the industry benchmark that all other providers are reaching toward in ‘service delivery’ ranking #1 by HRO Today in Quality of Service for the third year in a row.
“For 50 years, our service first and voice of the customer commitment has helped organizations build a culture of recognition and create memorable experiences that motivate their employees to improve performance,” said Alex Alaminos, President & CEO. “This award has special meaning because it underscores the positive customer support environment Madison strives to maintain year in and year out—and we are truly grateful to our customers for being on this journey with us.”
Alaminos added, “Consistency is key for us in building strong, lasting relationships, and that is why the Baker’s Dozen award is so meaningful. We thank our clients for recognizing our commitment to their unique business goals and consistently ranking Madison as a top recognition provider.”
The Baker’s Dozen Customer Satisfaction Rating is an independent analysis of feedback collected from 220 verified recognition customers and buyers. The Baker’s Dozen Customer Satisfaction Ratings are based on the feedback of qualified HR executives. Administered by HRO Today, analysis is based on three criteria: breadth of service, size of deals, and quality of service.
According to Elliot Clark, CEO of HRO Today, “Once again Madison tops the HRO Today Bakers Dozen Customer Satisfaction Survey for recognition and is a leading provider in the recognition service sector. Madison achieves this through a combination of great technology, committed and excellent customer service, and the ability to tie its solutions into measurable outcomes for clients. Clearly, their clients have enthusiastically embraced their approach and performance. Madison clients consistently rank them at the top of this industry.”
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