Home Care Pulse (HCP), the leading provider of experience management, benchmarking, training, and reputation management, announces the acquisitions of Activated Insights and Pinnacle Quality Insight. The combination, enabled by the support of Cressey & Company, a leading healthcare-focused private investment firm, strengthen HCP’s technology platform that turns survey insights into action, improves employee engagement, and bolsters customer and employee satisfaction throughout the post-acute care market.
With the addition of Activated Insights and Pinnacle Quality Insight, HCP builds upon its leadership position, expanding its clinician-developed eLearning, satisfaction survey, and reputation management solutions, which help organizations become employers and providers of choice.
“Activated Insights and Pinnacle Quality Insight meaningfully expand our reach in the healthcare industry, as our product offerings naturally complement one another,” said Todd Austin, President of HCP. “The combination will accelerate our ability to offer more effective certifications and enhance our experience surveys, while drawing insights and benchmarks from an expansive set of customer and employee experience data.”
HCP, Activated Insights, and Pinnacle Quality Insight customers will have immediate access to these expanded offerings, including a full suite of feedback-based certifications powered by digital and phone surveys with industry-leading performance results for quality and satisfaction. These products, which increase inquiries, referrals, and applications for our customers, will now be available across the full post-acute care continuum.
“I’ve known and admired the HCP team for nearly fifteen years,” said Dr. Jacquelyn Kung, Chief Executive Officer of Activated Insights, “We are thrilled to join HCP to extend our data and analytics capabilities and provide our customers with opportunities to advance their employee and customer engagement.”
Chris Magleby, Chief Executive Officer of Pinnacle Quality Insight, who will join HCP as Chief Strategy Officer, added, “Aligning with HCP and Activated Insights creates a unique and compelling suite of applications for our customers. The Pinnacle Quality Insight team is excited to partner with these innovative companies and bring a best-in-class offering far beyond anything available in the market today.”