Today’s solutions in the customer communication market are not built to handle remote operations with hybrid workforces. They’re time and cost-intensive yet lack compliance and flexibility to work and call customers from anywhere.

Addressing the regulatory concerns, the Modi-led government permitted VNOs (Virtual Network Operators) in 2016 and further liberalised several OSP guidelines in the last couple of years. This allowed a win-win partnership between VNOs and telcos, offering ease of doing business. These events made India a key player in the global IT & BPO industry, creating lakhs of job opportunities.

“We are India’s only API-first virtual telecom operator that’s business-focused,” said Ishwar Sridharan, Co-founder and COO of Exotel. “We now offer software, infrastructure, bots, and telco lines over the cloud, making Exotel a one-stop-shop for all customer engagement solutions. We enable the workforce to work from anywhere and call customers over the internet with the new license. This strengthens our relationship with telecom operators to make the cloud more accessible and flexible.”

This offering is available in the Karnataka circle and will soon be rolled out across India.

On becoming a compliant virtual operator Gaurav Agarwal, Senior Vice President, Operations at Exotel, commented, “We are extending the vision shared by the government of India for ease of doing business for the IT & BPO industry. By availing UL VNO Access Service license, we offer 100% compliant Cloud Contact Center solutions. This will provide seamless connectivity to WFA agents and reduce cost for businesses.”

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