Alvaria launches Innovation Lab, Alvaria Horizons

Alvaria^®, a leader in contact center infrastructure and workforce engagement software, launches Alvaria Horizons™, a lab dedicated to pioneering new ideas and building innovative technologies that redefine the future of work.

Alvaria emerged from the combination of two influential technology companies—Aspect Software and Noble Systems. Their legacy of innovation and excellence make them a trusted partner for leaders across all industries, from commercial banks to airlines and beyond. With over 400 registered patents and over 1,000 companies using their products, it’s in their DNA and legacy to go beyond the surface and create solutions that make a difference. Drawing inspiration from their groundbreaking work in 1973, when Aspect launched the Galaxy, the first intelligent Automatic Call Distributor (ACD), marking the inception of the modern inbound contact center, Alvaria, 50 years on, is now doubling down in the future with Alvaria Horizons.

“I am honored to announce the launch of Alvaria Horizons, a physical space, team, and mindset dedicated to pursuing the unimaginable, unrealistic, and undefined while rapidly bringing the best ideas that redefine the future of work to fruition. Removing limits, thinking experimentally, and coloring outside the lines to build new technology will create the change we need to accommodate the ever-shifting workplace environment.” Darryl Kelly, Chief Strategy Officer at Alvaria.

With a rich history dating back to the 1940s, the concept of innovation labs has become a cornerstone of technological advancement in both corporate and academic worlds. Today, innovation labs embedded in many of the world’s most well-known and reputable companies continue to evolve with a focus on artificial intelligence, machine learning, blockchain, and other emerging technologies, with the COVID pandemic accelerating digital transformation.

Alvaria Horizons’ first project redefines how the world’s leading companies use technology to create a new experience of work for their people. Horizons is currently building a platform that gives business leaders the power to transform and personalize their data to fit any business model, need, or objective.

“This type of dedication to innovation is hard to come by in this industry and we’re beyond excited to watch Alvaria embark on this journey with Horizons. The leadership and creative solutions that will come from experimental thinking have the power to create work experiences where every employee feels recognized, connected, and equipped to navigate the challenges of the modern workplace.” Rob Nicewicz, Partner at Abry, Alvaria investor.